VP, Revenue Operations

8x8, Inc.

Job Overview

Location

US-Remote

Job Type

Full-time

Full Job Description

📋 Description

• Lead Revenue Operations at 8x8 by optimizing the go-to-market engine through integration of sales, marketing, finance, and technology into a scalable, high-performing system.
• Champion AI and automation across RevOps functions including pipeline analysis, forecasting, lead scoring, reporting, and workflow automation — implementing tools now to eliminate manual work and enhance seller productivity.
• Identify and replace high-friction, manual processes with intelligent, scalable solutions that reduce operational overhead and drive efficiency.
• Own end-to-end sales process design and optimization, including lead management, pipeline governance, and stage progression, ensuring consistent and accurate progression across the sales funnel.
• Partner directly with the Chief Revenue Officer and senior leadership on territory design, resource allocation, quota setting, and capacity modeling to align sales strategy with business objectives.
• Own the annual and quarterly sales planning cycle, ensuring team goals are tightly aligned with company-wide revenue targets and strategic priorities.
• Develop, track, and manage KPIs across the sales organization, leading performance forecasting and delivering executive-level insights for data-driven decision-making.
• Evaluate, implement, and manage the RevOps tech stack including CRM (Salesforce strongly preferred), sales automation tools, analytics platforms, and AI-native applications.
• Lead system integrations that improve reporting accuracy, sales productivity, and cross-functional data flow.
• Build dashboards and operational frameworks that provide real-time visibility into pipeline health, forecast accuracy, and sales performance for leaders and executives.
• Lead board-level reporting and executive business reviews, translating complex data into clear, actionable insights for C-suite stakeholders.
• Drive data-driven decision-making across the GTM organization, from rep-level metrics to enterprise-wide revenue forecasts.
• Lead sales and channel enablement strategy, including onboarding programs, training, and continuous skill development to ensure rapid ramp-up for new hires and sustained performance for tenured reps.
• Align with Marketing on pipeline generation, lead management, and demand strategy to ensure cohesive go-to-market execution.
• Partner with Finance on forecasting, budgeting, and revenue recognition to maintain financial integrity and alignment with operational outcomes.
• Collaborate with Product and Customer Success teams to integrate customer feedback into GTM planning and compensation design.
• Lead, coach, and develop the RevOps team, building a bench of talent, creating clear growth paths, and fostering a culture of operational excellence, continuous improvement, and bold thinking.
• Build a scalable RevOps organization that grows in lockstep with the business, prioritizing automation over headcount expansion.
• Ensure the sales team is equipped with the right technology and processes to perform at peak efficiency and maintain process adherence.

🎯 Requirements

• 7–10 years in Sales or Revenue Operations, with at least three years in a global leadership role
• Demonstrated experience deploying AI tools and automation to improve GTM operations — not just evaluating them
• Proven track record of process optimization in a high-growth, fast-paced environment
• Deep fluency in CRM platforms (Salesforce strongly preferred) and the modern RevOps tech stack
• Strong analytical skills — able to move from raw data to executive-ready insight
• Experience with sales compensation design and incentive structures

🏖️ Benefits

• Opportunity to work with an integrated Customer Experience platform at the forefront of AI adoption
• Collaborative environment with engaged leadership and real data-driven decision-making
• Eligibility for discretionary merit increases, bonus, and/or stock compensation
• Participation in E-Verify program for U.S.-based roles
• Reasonable accommodations provided for individuals with disabilities
• Equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, or genetics

Skills & Technologies

Remote

Degree Required

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8x8, Inc.

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About 8x8, Inc.

8x8, Inc. is a California-based public company providing cloud-based unified communications and contact-center services to global enterprises. The platform integrates voice, video, chat, and contact-center functions into a single system delivered over the public internet. Founded in 1987 and headquartered in Campbell, 8x8 operates data centers worldwide and serves customers including mid-market businesses and large corporations. The company offers analytics, team messaging, and APIs for custom integrations, aiming to replace traditional on-premise PBX hardware. Revenue is derived from subscription and usage-based SaaS models.

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