Web Experience Lead

📋 Description

• • Tandem Bank is seeking a dynamic and purpose-driven Web Experience Lead to spearhead the evolution and performance of its critical digital presence. This role is pivotal in shaping the bank's website, transforming it from a mere storefront into a vibrant platform where customers discover, engage with, and understand Tandem's mission to foster financial well-being and sustainability.
• • As the Web Experience Lead, you will be the central point of contact for all web-related activities across the organisation. You will collaborate closely with marketing, product, brand, and compliance teams to translate strategic objectives into highly effective, compliant, and continuously optimised web experiences. This is a unique opportunity to influence the future of sustainable FinTech by taking ownership of the primary digital channel.
• • The bank is currently in a 'Rebuild & Optimise' phase, with a strong focus on leveraging the website as a powerful growth engine. You will have the autonomy and responsibility to innovate and push the boundaries of the website's capabilities, ensuring it is not only aesthetically pleasing but also performs flawlessly and meets user and business objectives.
• • Reporting directly to the Head of Design and working in close partnership with the Head of Marketing, you will be instrumental in driving the website's success. Your responsibilities will encompass the entire lifecycle of web development and management, from initial design concepts to robust code implementation and ongoing performance monitoring.
• • A key aspect of this role involves championing web accessibility. You will go beyond basic considerations to implement comprehensive accessibility standards, ensuring the website is usable by everyone, including those using assistive technologies. This includes a deep understanding of ARIA attributes, effective alt-text strategies, screen reader compatibility, keyboard navigation, and responsive design across all devices and resolutions.
• • You will be responsible for defining, tracking, and optimising key performance indicators (KPIs) for the website, ensuring alignment with marketing and broader business goals. This data-driven approach requires translating complex analytics into actionable insights and presenting them effectively to senior leadership.
• • The role demands strong stakeholder management skills, enabling you to effectively gather requirements, manage priorities, and communicate technical details to non-technical audiences. You will balance immediate needs with long-term strategic planning for the website.
• • You will also be involved in user research and testing, employing various methodologies to gather insights that inform iterative improvements and ensure the website truly meets user needs. This commitment to user-centric design is fundamental to Tandem's approach.
• • This position offers a high degree of ownership and direct visibility with marketing leadership, providing a significant opportunity to shape a critical digital asset. You will be part of a purpose-driven organisation committed to positive financial and environmental outcomes, contributing to a more sustainable future.
• • The role is based in the UK and offers flexible working arrangements, including remote or hybrid options from Tandem's offices in London, Cardiff, Durham, or Blackpool. The working pattern is Monday to Friday, 9 am to 5 pm, with a 36.25-hour week. The salary range is £55,000 - £60,000, with the potential for up to a 20% bonus and a comprehensive benefits package.
• • Tandem Bank, established in 2014, is a growing challenger bank recognised for its commitment to sustainability and innovation. It has been featured in The Sunday Times Best Places to Work and The Sunday Times 100 Tech list, reflecting its rapid growth and industry presence. The bank is also a Certified™ Great Place to Work® and holds Investor in Customers’ Gold Standard.
• • This role is ideal for an individual who is passionate about web development, user experience, and making a tangible impact in the FinTech sector. You will have the opportunity to leverage cutting-edge tools and methodologies, including AI, to enhance website performance and user engagement, while ensuring all implementations are robust, secure, and seamlessly integrated.