Web Experience Manager

📋 Description

• • Are you a detail-oriented and execution-driven individual passionate about crafting exceptional online experiences? Kong Inc., a leader in API and AI connectivity technologies, is seeking a highly hands-on Web Experience Manager to join our dynamic team in Bangalore, India. This pivotal role is designed for someone who thrives on the practical implementation of web content, ensuring our marketing website, konghq.com, not only looks stunning but also performs flawlessly and drives engagement.
• • At Kong, we are at the forefront of building the infrastructure that powers the agentic era, enabling organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. Our platform, Kong Konnect, is trusted by Fortune 500 companies and innovative startups alike. As our Web Experience Manager, you will be instrumental in translating our cutting-edge technology and brand vision into compelling digital realities for our audience.
• • This is an execution-focused position where you will be deeply involved in the day-to-day creation, quality assurance, and continuous improvement of our marketing web presence. You will take ownership of building and maintaining content within our Content Management System (CMS), specifically Payload CMS, ensuring every page adheres to design specifications and brand guidelines. Your responsibilities will extend to launching and meticulously managing A/B tests using VWO, leveraging your skills in CSS and JavaScript to implement test variations and resolve any layout, styling, or interaction issues. The goal is to ensure that every visitor to konghq.com has a polished, intuitive, and effective experience.
• • Beyond the core execution tasks, you will play a crucial role in empowering our marketing and growth teams. This involves improving existing documentation, creating new resources, and actively enabling stakeholders to confidently build and manage their own content within the CMS. By proactively identifying opportunities to streamline workflows, enhance web quality, and reduce the reliance on engineering resources for marketing content production, you will significantly contribute to our agility and efficiency. You will act as a quality gatekeeper, ensuring that all marketing web output meets our high standards for visual accuracy, functionality, and performance.
• • Key responsibilities include:
• • *CMS Ownership & Page Creation:**
• • Take full ownership of building, publishing, and maintaining marketing content within Payload CMS.
• • Ensure all created pages are visually accurate, fully functional, and strictly aligned with provided design specifications and brand guidelines.
• • Maintain a high degree of consistency and quality across all marketing web properties, ensuring a unified brand experience.
• • *Experimentation & Optimization:**
• • Set up, configure, and manage A/B tests using VWO, primarily through its user interface, with the ability to apply light customization as needed.
• • Implement test variations effectively using CSS and JavaScript to accurately reflect experimental designs.
• • Monitor ongoing experiments, collaborate with relevant teams to interpret results, and contribute to data-driven decision-making.
• • *Front-End Enhancements:**
• • Apply custom HTML, CSS, and JavaScript to resolve any identified layout, styling, or interaction issues, ensuring a seamless user experience.
• • Make incremental, high-quality improvements to the existing web codebase, focusing on maintainability and performance.
• • Contribute reusable fixes or enhancements back to shared components, promoting code efficiency and consistency across the platform.
• • *Enablement & Process Improvement:**
• • Develop and maintain comprehensive documentation for workflows, standards, and best practices related to CMS content management and experimentation.
• • Train and provide ongoing support to marketing stakeholders, empowering them to confidently build and maintain their own web content.
• • Proactively identify recurring inefficiencies in web content production and propose scalable, practical improvements.
• • Serve as a critical quality gatekeeper for all marketing web output, ensuring adherence to standards and best practices.
• • This role offers a unique opportunity to make a tangible impact on Kong's online presence, directly contributing to our growth and market leadership. You will be a key player in accelerating our experimentation velocity and enhancing the overall quality of our web experiences, all while working in a collaborative and innovative environment.