Weekend Care Advisor - Remote

Function Health Inc.

Job Overview

Location

US - Remote

Job Type

Full-time

Full Job Description

📋 Description

• As a Weekend Care Advisor at Function Health (formerly Ezra), you will be the critical operational linchpin ensuring a consistently exceptional member experience during weekends, holidays, and extended evening hours. This role is primarily focused on backend operations, meticulously executing detailed tasks that guide members seamlessly through the Ezra screening process, while also offering direct, high-touch customer support during these crucial off-peak times. You will be instrumental in driving process improvements, spearheading automation initiatives, and championing operational excellence, all while providing invaluable frontline insights that contribute directly to product development.
• Your core responsibility will be to manage and execute all backend operational tasks required to move members through the Ezra screening process efficiently and accurately during times when the primary operational team is unavailable. This includes ensuring that all logistical and administrative requirements are met for weekend appointments, allowing the clinical teams and partner facilities to focus on delivering outstanding care.
• You will serve as the primary point of contact for Ezra members throughout their screening journey during weekends, holidays, and after-hours. This involves proactively reaching out to members to confirm appointments, gather any necessary missing medical information prior to their scan, and address any concerns or questions they may have, ensuring they feel supported and informed every step of the way.
• A significant aspect of your role will involve partnering closely with our network of imaging sites. You will ensure that weekend members are correctly scheduled, all necessary paperwork is prepared in advance, and radiology reports and images are promptly retrieved once they are ready for review. This requires meticulous coordination and clear communication to maintain the flow of information and services.
• You are expected to thoroughly understand and rigorously apply Ezra's standard operating procedures (SOPs). This adherence is crucial for maintaining the high quality of service delivery and for documenting best practices. Your efforts will help ensure consistent execution and a uniformly excellent member experience across all operational hours.
• A key objective will be to continuously identify opportunities to eliminate manual tasks and enhance operational efficiency. You will proactively seek out and implement improvements that not only streamline workflows but also significantly boost member satisfaction, making the entire process smoother and more user-friendly.
• As the main point of contact for members during off-hours, you will be the first responder to any difficulties they encounter throughout their journey. This requires a high degree of empathy, resourcefulness, and problem-solving ability to address issues promptly and effectively, ensuring minimal disruption to their experience.
• You will act as the dedicated weekend liaison for any site-related issues that may arise. Your role will be to facilitate quick and effective resolution of these challenges, working collaboratively with site staff and internal teams to minimize impact on member appointments and overall operations.
• Close collaboration with the clinical team is essential. You will ensure seamless handoffs of information and maintain a consistent flow of communication between operational tasks, member support, and clinical review, guaranteeing that all parties are aligned.
• Your frontline experience will be vital for contributing to product development. By identifying opportunities for improvement and reporting issues encountered during weekend, holiday, and after-hours operations, you will provide critical feedback that informs the enhancement of Ezra's platform and services.
• This role demands a self-directed individual capable of working independently and making sound decisions during off-hours with minimal direct supervision. Your ability to manage complex workflows, prioritize tasks effectively, and maintain a high level of accuracy under pressure will be paramount to success.
• You will be an integral part of a mission-driven company dedicated to early cancer detection, contributing directly to empowering individuals to take control of their health through advanced screening technology.

🎯 Requirements

• 1-5 years of experience in a customer service and operations role, demonstrating a strong understanding of operational workflows and member support.
• Must be available to work weekends (Saturday and Sunday) and flexible to work holidays and evening hours as needed to ensure continuous coverage.
• Bachelor's degree or higher, indicating a strong foundation in critical thinking and analytical skills.
• Exceptional organizational and time-management abilities, with a keen eye for detail to effectively multitask and manage multiple priorities simultaneously.
• Strong problem-solving and process improvement skills, with an analytical mindset to identify inefficiencies and propose effective solutions.

🏖️ Benefits

• Competitive pay commensurate with experience and the critical nature of weekend coverage.
• Flexible part-time schedule, offering an excellent work-life balance perfect for individuals seeking weekend-focused employment.
• A culture that emphasizes continuous learning, personal growth, and professional development opportunities.
• An autonomous work environment where you are empowered to make decisions and take ownership of member support during off-hours.
• The potential opportunity to transition into a full-time position as the company continues its growth trajectory.

Skills & Technologies

Remote

Degree Required

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Function Health Inc.

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About Function Health Inc.

Function Health is a health technology company focused on empowering individuals to take control of their well-being through personalized health insights. They offer a platform that integrates various health data sources, including lab results, genetic information, and wearable device data, to provide users with actionable recommendations. Their services aim to help individuals understand their unique health profile, identify potential risks, and optimize their lifestyle choices for better health outcomes. Function Health operates within the digital health and personalized wellness industry, leveraging technology to make health information more accessible and understandable for consumers.

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