Job Overview
Location
Hamburg
Job Type
Full-time
Category
Customer Support
Date Posted
July 21, 2026
Full Job Description
📋 Description
- • As a Working Student in Customer Support, you own inbound cases end-to-end across voice, chat, and email, working closely with Technical Support to solve issues fast.
- • Your shifts cover evenings and weekends, when nurses need us most.
- • No two shifts are alike - you will manage inbound voice, chat, and email support during your shift, own cases end-to-end - triage, follow-up, and clear handover, partner with Technical Support on complex issues and escalations, and cover evening and weekend shifts in a rotating schedule, planned weeks ahead.
- • You will work closely with Technical Support to solve issues fast.
- • You will be responsible for managing inbound voice, chat, and email support during your shift.
- • You will own cases end-to-end, triage, follow-up, and clear handover.
- • You will partner with Technical Support on complex issues and escalations.
- • You will cover evening and weekend shifts in a rotating schedule, planned weeks ahead.
- • You will be responsible for providing clear and empathetic communication to customers.
- • You will be responsible for being a structured problem-solver, comfortable with everyday tech (apps, logins, permissions).
- • You will be responsible for being available for rotating evening/weekend shifts.
- • You will be responsible for being fluent in German (C2) and having solid English.
🎯 Requirements
- • Enrolled student (Bachelor's/Master's) - active enrollment required for a Werkstudent contract.
- • First customer-facing experience (jobs, hospitality, retail, or similar).
- • Structured problem-solver, comfortable with everyday tech (apps, logins, permissions).
🏖️ Benefits
- • Flexible working hours because you know when you work best!
- • Reimbursement of the "Deutschlandticket".
- • 25 days of vacation - and your birthday off.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Voize Inc.
Voize is a technology company focused on revolutionizing customer communication through AI-powered solutions. Their platform enables businesses to automate and enhance customer interactions across various channels, including voice, chat, and email. By leveraging advanced natural language processing and machine learning, Voize aims to improve customer service efficiency, reduce operational costs, and provide personalized experiences. The company operates within the rapidly growing conversational AI and customer experience management sectors, offering tools that help businesses scale their support operations and gain deeper insights into customer needs and sentiment. Their solutions are designed for a wide range of industries seeking to optimize their customer engagement strategies.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
1 month ago
3 months ago
Aleph Holding Inc.
15 days ago
Span Labs, Inc.
29 days ago