Working Student - Technical Support (m/f/d)

Voize Inc.

Job Overview

Location

Berlin

Job Type

Full-time

Full Job Description

📋 Description

• As a Working Student in Technical Support, you help keep 1,000+ care facilities running smoothly.
• Your mission is to catch technical issues fast, fix them, and ensure they don't happen twice.
• You will own technical cases end-to-end, reproduce and isolate faults across app, network, and integrations.
• You will debug integrations and on-prem configs for German care software systems.
• You will untangle customer-side IT issues like firewalls, proxies, and certificates.
• You will monitor system health during your shift and support incident response.
• You will turn recurring issues into fixes and contribute to root-cause docs and runbooks.

🎯 Requirements

• Enrolled student (Bachelor's/Master's), ideally in Computer Science or related.
• Good Windows/Linux fundamentals and networking basics (firewalls, proxies, DNS, TLS).
• Nice to have: exposure to observability tools (Grafana, Sentry) and API/integration debugging, or eagerness to learn fast.

🏖️ Benefits

• Flexible working hours.
• Reimbursement of the "Deutschlandticket".
• 25 days of vacation – and your birthday off.

Skills & Technologies

Linux

Grafana

SSL

Onsite

Degree Required

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Voize Inc.

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About Voize Inc.

Voize is a technology company focused on revolutionizing customer communication through AI-powered solutions. Their platform enables businesses to automate and enhance customer interactions across various channels, including voice, chat, and email. By leveraging advanced natural language processing and machine learning, Voize aims to improve customer service efficiency, reduce operational costs, and provide personalized experiences. The company operates within the rapidly growing conversational AI and customer experience management sectors, offering tools that help businesses scale their support operations and gain deeper insights into customer needs and sentiment. Their solutions are designed for a wide range of industries seeking to optimize their customer engagement strategies.

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