Workplace Experience Sr. Specialist

📋 Description

• • Serve as the primary point of contact for all office management and facilities-related needs in the New York hub, providing in-person support and coordinating solutions for remote employees as needed.
• • Own relationships with all Workplace Experience vendors and building management, including contract oversight, performance evaluation, and issue resolution.
• • Manage daily office operations including supplies, services, and expense tracking to ensure efficiency, cost-effectiveness, and operational continuity.
• • Provide first-response IT troubleshooting for office equipment, including device connectivity, Zoom room functionality, and workstation operability.
• • Administer Tinuiti’s coworking platform (Upflex), supporting employee bookings across global hubs including London and ensuring seamless access for hybrid teams.
• • Partner with the Mexico City office and London coworking hub to align workplace standards, communication protocols, and employee experience initiatives.
• • Oversee the full visitor experience in the New York office, including seating arrangements, food & beverage service, accessibility, safety, and compliance with local regulations.
• • Partner cross-functionally to deliver a best-in-class workplace experience for internal teams, clients, and prospective partners.
• • Plan, coordinate, and execute in-office events, activations, and engagement moments designed to foster connection and culture in a hybrid work environment.
• • Develop and implement data-informed initiatives to improve workplace satisfaction, space utilization, and overall employee experience.
• • Maintain constant office readiness by proactively identifying and resolving operational gaps before they impact employees or visitors.
• • Assist with physical office setup and operations, including occasional lifting and moving of items up to 20 lbs, adjusting workspace configurations, and standing or walking throughout the office as required.
• • Maintain working knowledge of office safety protocols and compliance standards to ensure a secure and regulated workplace environment.
• • Utilize AI-powered tools to streamline workflows, enhance operational efficiency, and support daily workplace management tasks.
• • Demonstrate proficiency in Google Workspace (Docs, Sheets, Slides, Calendar) and quickly adapt to new workplace technologies and systems.
• • Act as a brand ambassador for Tinuiti through every workplace interaction, reflecting the company’s values of Love Growth. Hate Waste.