Yucatec Maya Interpreter

LanguageLine Solutions

Job Overview

Location

US Remote

Job Type

Full-time

Full Job Description

📋 Description

• Serve as a Yucatec Maya-English telephone interpreter providing real-time verbal interpretation for clients across healthcare, 911, law enforcement, court systems, government agencies, insurance, finance, education, utilities, travel, hospitality, and general business.
• Render accurate, complete, and culturally appropriate interpretations between Yucatec Maya and English, ensuring no omissions, additions, or distortions of meaning during live calls.
• Maintain professional, neutral, and objective conduct at all times, even during high-stress or emotionally charged interactions such as end-of-life conversations, pregnancy terminations, and trauma-related emergencies.
• Respond promptly to on-demand interpreting calls while adhering strictly to industry-specific protocols and terminology in medical, legal, financial, and emergency response contexts.
• Demonstrate cultural competency by recognizing regional dialects, accents, and linguistic nuances of Yucatec Maya to effectively communicate with Limited English Proficient (LEP) individuals.
• Remain calm and composed under pressure during extended call durations or periods of high call volume, often without scheduled breaks.
• Follow all client-specific instructions and avoid any direct interaction with LEP callers unless explicitly permitted by the client.
• Utilize company-provided technology platforms to deliver interpreting services and adapt to future system upgrades that enhance service delivery.
• Ensure a quiet, secure, and distraction-free home-office environment suitable for confidential and sensitive interpreting sessions.
• Maintain punctuality and consistent availability during assigned work hours to meet client service demands.
• Possess strong listening, retention, and note-taking skills to preserve accuracy in rapid, unscripted conversations.
• Operate a dedicated personal device—such as a desktop, laptop, tablet, or smartphone—running Windows, macOS, ChromeOS, iOS, or Android to access interpreting systems.
• Sustain a reliable high-speed internet connection with minimum download speeds of 5 Mbps, upload speeds of 3 Mbps, ping under 300 ms, and jitter under 30 ms.
• Avoid use of restricted hardware (Huawei) and software (Kaspersky products) in the performance of job duties.
• Operate standard computer peripherals (keyboard, mouse) for extended periods, with sufficient manual dexterity to type or write as needed.
• Be physically capable of remaining stationary at a workstation for the majority of the workday and lifting up to 26 lbs if required for equipment setup.
• Handle moderate noise levels from computer systems, telephony, and audio equipment during daily operations.
• Participate in company-provided training to develop and refine interpreting skills, including industry-specific terminology and ethical standards.
• Uphold an inclusive and diverse work environment while respecting the cultural, gender, and linguistic identities of all parties involved in interpreted conversations.
• Comply with all legal and regulatory requirements for remote work in the United States, including adherence to ASTM and ISO interpreting standards.
• Note: This is an independent contractor role; no employee benefits are provided.

🎯 Requirements

• Fluency in Yucatec Maya and English, with demonstrated understanding of associated cultural dynamics
• High school diploma or equivalent
• Legally authorized to work in the United States without requiring current or future visa sponsorship
• Ability to access and use a dedicated personal device (desktop, laptop, tablet, or smartphone) with reliable high-speed internet meeting minimum technical specifications
• Must be at least 18 years of age
• Ability to remain neutral, detached, and professional during sensitive or emotionally intense interpreting scenarios

🏖️ Benefits

• Employee Referral Program
• Advancement opportunities within the organization
• Interpreter support via Senior Language Specialist and Interpreter/Technology Help Desks
• Inclusive and diverse work environment

Skills & Technologies

iOS

Android

Remote

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LanguageLine Solutions

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About LanguageLine Solutions

LanguageLine Solutions is a leading provider of over-the-phone, video, and in-person interpretation and translation services. They connect people across language and cultural barriers, enabling clear communication in critical situations such as healthcare, public safety, and legal proceedings. Their services are crucial for organizations needing to serve diverse populations effectively and comply with language access regulations. By offering a vast network of qualified interpreters and translators, LanguageLine Solutions facilitates understanding and ensures equitable access to information and services for non-English speakers.

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