Job Overview
Location
Mississauga
Job Type
Full-time
Category
Customer Success
Date Posted
June 23, 2026
Full Job Description
đź“‹ Description
- • The Senior Customer Success Manager is responsible for managing and providing world-class partnerships to enterprise clients, ensuring they optimize the use and value of PointClickCare’s solutions.
- • Day-to-day responsibilities include driving client engagement at the C-level, leveraging business consulting and enterprise knowledge to deliver strategic value, and managing client relationships to maximize solution adoption and satisfaction.
- • The role reports to the Sr. Director, Customer Success and operates within a team focused on delivering exceptional customer outcomes for healthcare technology solutions.
- • The person in this role can develop advanced consulting skills, deepen expertise in healthcare SaaS platforms, and grow their ability to influence executive stakeholders while driving measurable client success and retention.
🎯 Requirements
- • Proven experience in customer success, account management, or business consulting with a focus on enterprise clients
- • Demonstrated ability to engage and influence C-level executives in complex organizations
- • Strong knowledge of healthcare technology solutions and the ability to drive value realization
🏖️ Benefits
- • Opportunity to work remotely with required travel to client locations as needed
- • Role within a leading healthcare technology company focused on improving long-term and post-acute care
- • Clear path for professional growth in strategic customer success and enterprise relationship management
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About PointClickCare Technologies Inc.
PointClickCare Technologies provides cloud-based software for the long-term and post-acute care sector. Its platform connects care providers, pharmacies, and payers, enabling electronic health records, medication management, billing, and analytics. The company serves skilled nursing, senior living, and home care organizations across North America, aiming to improve care coordination, reduce readmissions, and optimize reimbursement. Founded in 1995 and headquartered in Mississauga, Ontario, PointClickCare processes data for millions of resident records and supports regulatory compliance, quality reporting, and value-based care initiatives through interoperable workflows and real-time insights.
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