Job Overview
Location
25 Locations
Job Type
Full-time
Category
Customer Support
Date Posted
May 7, 2026
Full Job Description
đź“‹ Description
- • The Support Analyst role at DataVoice, a division of Harris Computer Systems Corporation, provides timely, professional, and customer-focused technical support to ensure stable customer environments and service continuity.
- • Day-to-day responsibilities include responding to customer support requests, troubleshooting software and application issues, documenting tickets, monitoring ticket progression, escalating complex issues, communicating status updates, partnering with internal teams, supporting maintenance and upgrades, identifying recurring problems, maintaining knowledge base content, and participating in on-call coverage.
- • The team operates within the Customer Support department at DataVoice, reporting to the Director of Customer Support, and supports utility, local government, and public sector clients through integrated software solutions.
- • In this role, you will build deep knowledge of DataVoice products, customer workflows, and support processes while developing technical troubleshooting skills, improving documentation practices, and gaining experience in cross-functional collaboration within a growing enterprise software environment.
🎯 Requirements
- • Associate’s degree, technical certification, or equivalent professional experience in IT, Computer Science, Business, customer service, or a related field
- • 1+ years of experience in customer service, help desk, technical support, software support, or a related role
- • Strong communication and interpersonal skills with a customer-focused approach
- • Ability to stay organized, manage tickets, and balance multiple tasks in a fast-paced environment
- • Attention to detail and ability to document technical information clearly and accurately
- • Basic computer proficiency and comfort learning new software systems and ticketing tools
🏖️ Benefits
- • 3 weeks’ vacation and 5 personal days
- • Comprehensive Medical, Dental, and Vision paid 100% by Harris from day one
- • Employee stock ownership and RRSP/401k matching programs
- • Lifestyle rewards
- • Remote work flexibility
Skills & Technologies
About Harris Computer Systems Corporation
Harris Computer Systems Corporation is a Canadian enterprise software provider focused on vertical-market solutions for public sector, utilities, healthcare and education. Through more than 120 operating divisions, it acquires and operates specialized software companies, offering products for ERP, utility billing, public safety, student information, and healthcare information systems. Founded in 1991 and headquartered in Ottawa, Ontario, Harris serves over 100,000 customers across North America, delivering scalable, on-premise and cloud-based software and ongoing support services.
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