Job Overview
Location
25 Locations
Job Type
Full-time
Category
Customer Support
Date Posted
May 7, 2026
Full Job Description
đź“‹ Description
- • The Support Specialist provides timely, professional, and customer-focused support for Partner customers, playing a key role in delivering a positive customer experience while building knowledge of support processes, products, and tools.
- • Day to day responsibilities include responding to customer support requests, troubleshooting software and system issues, documenting issues and resolutions in the ticketing system, escalating complex issues to senior teams, communicating status updates, following support processes, assisting with software updates and testing, maintaining documentation, monitoring tickets, identifying recurring issues, and building product knowledge over time.
- • The role is part of Partner Software, a division of Harris Computer Systems Corporation, a leading provider of mission-critical software to the public sector in North America, serving over 4.9 million customers through more than 190 utilities.
- • The person can develop technical support expertise, improve customer communication and problem-solving skills, gain experience with enterprise software systems, contribute to process improvements, and grow into more advanced support or technical roles within the organization.
🎯 Requirements
- • Associate’s degree, technical certification, or equivalent professional experience in a related field
- • 1+ years of experience in customer service, help desk, technical support, or a related role
- • Strong communication and interpersonal skills with a customer-focused approach
- • Basic problem-solving skills and willingness to learn technical concepts and support processes
- • Ability to stay organized and manage multiple tasks in a fast-paced environment
- • Attention to detail and ability to document information clearly and accurately
🏖️ Benefits
- • 3 weeks’ vacation and 5 personal days
- • Comprehensive Medical, Dental, and Vision paid 100% by Harris starting from first day of employment
- • Employee stock ownership and RRSP/401k matching programs
- • Lifestyle rewards
- • Remote work flexibility
Skills & Technologies
About Harris Computer Systems Corporation
Harris Computer Systems Corporation is a Canadian enterprise software provider focused on vertical-market solutions for public sector, utilities, healthcare and education. Through more than 120 operating divisions, it acquires and operates specialized software companies, offering products for ERP, utility billing, public safety, student information, and healthcare information systems. Founded in 1991 and headquartered in Ottawa, Ontario, Harris serves over 100,000 customers across North America, delivering scalable, on-premise and cloud-based software and ongoing support services.
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