Senior IT Support Engineer

Deel, Inc.

Job Overview

Location

Philippines

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior IT Support Engineer at Deel, you will play a critical role in enabling seamless global operations by ensuring reliable deployment, configuration, and ongoing support of IT equipment for a distributed workforce spanning over 100 countries. Your work directly contributes to Deel’s mission of breaking down geographic barriers in hiring and empowering businesses to scale compliantly and efficiently through a unified HR and payroll platform.
• You will collaborate with a high-performing, globally distributed IT team to design, implement, and scale device lifecycle management services—including MDM configuration, application packaging, and hardware refresh cycles—ensuring consistent, secure, and user-ready technology experiences for employees and customers alike.
• Day-to-day responsibilities include providing technical support to internal teams and external customers, troubleshooting macOS and Windows environments, deploying and configuring devices via MDM platforms (such as Jamf, Intune, or Jumpcloud), managing application deployment pipelines, and maintaining IT security best practices across a mixed-device estate.
• You will partner closely with Sales, HR, and Operations teams to understand business needs and translate them into scalable IT solutions, acting as a trusted technical advisor who can clearly communicate complex concepts to non-technical stakeholders.
• You will contribute to process improvement initiatives by identifying automation opportunities using scripting languages like Python, Bash/ZSH, or PowerShell, and help refine workflows for device provisioning, inventory tracking, and incident resolution to support Deel’s rapid growth targets.
• You will operate within a culture of continuous learning and innovation, where your technical expertise will be challenged and expanded through exposure to cutting-edge SaaS infrastructure, global compliance requirements, and AI-enhanced IT operations in a fully remote, high-velocity environment.
• Deel’s IT team is a strategic enabler of the company’s global footprint—supporting 7,000+ employees across 100+ countries—and your role will be instrumental in maintaining the reliability, security, and user experience that underpins Deel’s award-winning platform and customer trust.
• In this role, you will develop deep expertise in enterprise device management, cross-platform IT support, and global IT service delivery—positioning you as a leader in the evolving field of remote work infrastructure and making you a highly sought-after professional in the future of work technology landscape.

🎯 Requirements

• Proven experience managing and supporting mixed macOS and Windows estates in enterprise or high-growth environments
• Hands-on experience with mobile device management (MDM) platforms such as Jamf, Intune, or Jumpcloud for device configuration, policy enforcement, and inventory management
• Strong working knowledge of IT security fundamentals, including endpoint protection, access controls, and data privacy best practices
• Excellent interpersonal, organizational, and communication skills, with the ability to explain technical concepts clearly to non-technical audiences and thrive under pressure
• Demonstrated ability to work methodically, prioritize effectively, and meet deadlines in a fast-paced, remote-first setting
• Bonus: Experience automating device-related tasks using Python, Bash/ZSH, or PowerShell
• Bonus: Familiarity with Windows Autopilot for streamlined Windows device provisioning

🏖️ Benefits

• Stock grant opportunities tied to role, employment status, and location, offering direct ownership in Deel’s high-growth journey
• Fully remote work flexibility with optional access to WeWork spaces for those who prefer hybrid collaboration
• Comprehensive, scalable total rewards package including benefits and perks tailored to employment status and country of residence
• Opportunity to work with a diverse, global team of 7,000+ across 100+ countries, speaking 74 languages, fostering continuous learning and cultural exchange
• Exposure to cutting-edge SaaS infrastructure and AI-powered tools in a company recognized as a CNBC Disruptor 50, Forbes Cloud 100, and Deloitte Fast 500 honoree
• Career acceleration in a mission-driven organization transforming the future of work, with clear pathways to grow into leadership or specialist IT roles

Skills & Technologies

Python

Senior

Remote

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Deel, Inc.

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About Deel, Inc.

Deel is a San Francisco-based payroll and compliance platform that enables businesses to hire, pay, and manage contractors and employees in over 150 countries. It automates onboarding, localized contracts, tax filings, and payments while ensuring adherence to local labor laws. The cloud software integrates with HR and accounting systems, offers visa and immigration support, and provides employer-of-record services for companies without local entities. Founded in 2019, Deel serves thousands of remote-first and distributed organizations, helping them scale global teams quickly and reduce administrative overhead associated with international employment.

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