Job Overview
Location
Remote, USA
Job Type
Full-time
Category
Customer Success
Date Posted
June 23, 2026
Full Job Description
đź“‹ Description
- • As a Senior Customer Success Manager at PointClickCare Technologies Inc., you will be responsible for managing and providing world-class partnerships to enterprise clients, ensuring they optimize the use and value of PointClickCare’s solutions. This role is critical in driving long-term client success, retention, and expansion by acting as a trusted advisor at the C-level.
- • Day to day, you will build and maintain strategic relationships with key stakeholders, conduct business reviews, identify growth opportunities, develop success plans, and collaborate cross-functionally with sales, product, and support teams to ensure seamless client experiences. You will also travel to client sites as needed to strengthen partnerships and deliver tailored solutions.
- • You will join a dynamic Customer Success team within a leading healthcare technology company dedicated to improving care coordination and operational efficiency for long-term and post-acute care providers. The team is focused on delivering measurable outcomes through proactive engagement and deep product expertise.
- • In this role, you will develop advanced consulting and stakeholder management skills, gain deep expertise in healthcare SaaS solutions, and have the opportunity to influence product strategy through client feedback. You’ll achieve measurable impact by driving client retention, expansion, and satisfaction at the enterprise level.
🎯 Requirements
- • Proven experience in customer success, account management, or business consulting with enterprise clients
- • Ability to engage and influence C-level executives and build trusted advisor relationships
- • Experience working with SaaS platforms, preferably in healthcare or healthcare technology
- • Strong communication, presentation, and interpersonal skills
- • Ability to travel as required to client locations
- • Remote work capability with strong self-management and time management skills
🏖️ Benefits
- • Opportunity to work remotely with flexibility in work location
- • Chance to make a meaningful impact in the healthcare technology space
- • Exposure to enterprise-level clients and C-level stakeholders
- • Professional growth through strategic consulting and partnership development
- • Collaboration with a mission-driven team focused on improving patient care
- • Access to ongoing training and development resources within a growing organization
Skills & Technologies
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About PointClickCare Technologies Inc.
PointClickCare Technologies provides cloud-based software for the long-term and post-acute care sector. Its platform connects care providers, pharmacies, and payers, enabling electronic health records, medication management, billing, and analytics. The company serves skilled nursing, senior living, and home care organizations across North America, aiming to improve care coordination, reduce readmissions, and optimize reimbursement. Founded in 1995 and headquartered in Mississauga, Ontario, PointClickCare processes data for millions of resident records and supports regulatory compliance, quality reporting, and value-based care initiatives through interoperable workflows and real-time insights.
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