Job Overview
Location
Remote, USA
Job Type
Full-time
Category
Customer Success
Date Posted
May 12, 2026
Full Job Description
đź“‹ Description
- • As a Sr. Provider Customer Success Manager for Enterprise Accounts at PointClickCare Technologies Inc., you will serve as a trusted advisor to healthcare clients, ensuring deep alignment between their organizational goals and PointClickCare’s technology solutions to drive measurable value and long-term strategic partnerships.
- • Day to day, you will manage strategic partnerships as the primary point of contact, proactively identify performance improvement opportunities through data analysis, build and execute long-term account plans, cultivate client collaboration, deliver consultative support, and craft ROI narratives to drive product adoption and value realization.
- • You will join a mission-driven team at PointClickCare, a leading healthcare technology provider dedicated to improving care coordination and outcomes across the post-acute and senior care continuum, working remotely with a California-based territory and occasional travel to Toronto headquarters.
- • In this role, you will develop expertise in healthcare SaaS and EHR systems, strengthen strategic account management and consultative selling skills, deepen your understanding of hospital systems and health plan operations, and achieve measurable impact by driving customer success, retention, and expansion in enterprise healthcare accounts.
🎯 Requirements
- • 2-5 years of experience in healthcare, preferably within health systems, hospitals, or acute care settings
- • Must have exposure to healthcare organizations
- • Strong written and verbal communication abilities
- • Excellent organizational, project management, and time management skills
- • Experience with CRM tools and strategic thinking with analytical skills
- • Experience with SaaS or EHR is advantageous
🏖️ Benefits
- • Opportunity to serve as a trusted advisor to enterprise healthcare clients
- • Remote work flexibility with a California-based territory
- • 30% expected travel including occasional visits to headquarters in Toronto, Canada
- • Chance to work with leading healthcare technology solutions in post-acute and senior care
- • Entrepreneurial spirit valued and encouraged
- • Exposure to market leadership initiatives and cross-functional collaboration
Skills & Technologies
About PointClickCare Technologies Inc.
PointClickCare Technologies provides cloud-based software for the long-term and post-acute care sector. Its platform connects care providers, pharmacies, and payers, enabling electronic health records, medication management, billing, and analytics. The company serves skilled nursing, senior living, and home care organizations across North America, aiming to improve care coordination, reduce readmissions, and optimize reimbursement. Founded in 1995 and headquartered in Mississauga, Ontario, PointClickCare processes data for millions of resident records and supports regulatory compliance, quality reporting, and value-based care initiatives through interoperable workflows and real-time insights.
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