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This position was posted on February 24, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!

2026 Opportunities - Account Manager, EMEA

Peaberry Software Inc.

Job Overview

Location

EMEA Remote

Job Type

Full-time

Full Job Description

📋 Description

• As a key member of the Customer.io Account Management team in EMEA, you will be instrumental in fostering and deepening relationships with a diverse portfolio of over 8,000 companies, ranging from dynamic startups to established global brands.
• Your primary objective will be to ensure these customers achieve long-term success and maximize their value from the Customer.io platform, which powers billions of automated communications daily across email, push notifications, in-app messages, and SMS.
• This role offers the opportunity to be hired at either the Associate Account Manager or Account Manager level, depending on your experience, demonstrated capabilities, and the scope of responsibilities you are ready to undertake.
• You will act as the primary point of contact for your assigned customer accounts, building robust, trusted, and enduring relationships that are foundational to customer retention and growth.
• A significant part of your role will involve proactively monitoring account health, meticulously tracking key performance indicators (KPIs), and swiftly identifying potential risks or emerging opportunities to ensure proactive engagement and problem-solving.
• You will collaborate closely with the Customer Success team to manage contract renewals, strategize for account retention, and ensure a seamless and positive customer journey.
• For Associate Account Managers, you will work in close partnership with more senior Account Managers, learning and contributing to customer growth strategies and pipeline management.
• As an Account Manager, you will operate with greater autonomy, owning account strategy and driving growth initiatives independently.
• You will be responsible for identifying and nurturing opportunities for account expansion, upsells, and cross-sells, working in tandem with the Sales team to convert these opportunities into tangible revenue growth.
• A critical aspect of your role involves acting as a central coordinator, liaising effectively with various internal departments including Billing, Support, and Product teams to swiftly resolve any account-related queries or issues, ensuring a cohesive and efficient customer experience.
• You will maintain the integrity and accuracy of all account data and activity logs within our CRM tools, ensuring reliable reporting and informed decision-making.
• Continuous learning is essential; you will stay abreast of Customer.io’s product updates, new features, and industry best practices to provide insightful guidance and strategic advice to your customers.
• You will champion customer empathy, understanding their unique business challenges and objectives, and building trust through consistent follow-through and reliable support.
• Clarity in communication is paramount; you will set clear expectations with customers from the outset and maintain transparent communication channels to avoid ambiguity and foster strong partnerships.
• Your collaborative spirit will be key as you partner seamlessly with Sales, Customer Success, and Support teams to deliver a unified and exceptional customer experience.
• You will demonstrate a strong sense of ownership, taking full responsibility for your accounts and driving issues to successful resolution.
• Cultivating curiosity will enable you to continuously learn about our customers, our product, and innovative ways to enhance our operational processes and customer engagement strategies.
• This role is remote and based within the EMEA region, offering flexibility while requiring a dedicated and proactive approach to managing a geographically dispersed customer base.
• You will contribute to a culture of continuous improvement, sharing insights and feedback to help refine our account management strategies and processes.
• Ultimately, you will be a trusted advisor, helping businesses leverage Customer.io to achieve their communication goals and drive meaningful engagement with their own customers.
• This role is designed for individuals who are passionate about building relationships, solving problems, and contributing to the success of a fast-growing SaaS company.
• You will be empowered to develop your skills and career within a supportive and collaborative environment, with clear pathways for growth and increased impact.
• The opportunity to work with a product that is at the forefront of customer communication technology, enabling businesses to connect with their audiences in personalized and effective ways.
• You will play a vital role in the company's expansion within the crucial EMEA market, directly impacting revenue and customer satisfaction.
• The role requires a proactive and self-motivated individual who can thrive in a remote work setting, managing their time effectively and maintaining strong connections with both customers and internal teams.
• You will be an ambassador for Customer.io, embodying the company's values of empathy, clarity, collaboration, ownership, and curiosity in all your interactions.
• The position is part of a forward-thinking talent pipeline, with hiring anticipated over the next three months, allowing for a structured onboarding process.
• We are building a team that values diversity and inclusion, seeking individuals from various backgrounds who can bring unique perspectives and experiences to our customer-centric approach.
• Your success will be measured by your ability to retain and grow your customer portfolio, foster strong relationships, and contribute to the overall health and success of the Customer.io business in EMEA.
• This is more than just a job; it's an opportunity to shape the future of customer communication for thousands of businesses and to grow your career alongside a market leader.

🎯 Requirements

• 1-3+ years of experience in a customer-facing role such as Account Management, Sales, Customer Success, or Support, preferably within a SaaS or technology environment.
• Proven ability to build and maintain strong, long-term customer relationships, demonstrating empathy and a commitment to customer outcomes.
• Excellent written and verbal communication skills, with the ability to articulate complex information clearly and set expectations effectively.
• Strong organizational skills and attention to detail, with the capacity to manage multiple priorities and tasks simultaneously in a fast-paced environment.
• Located in the United Kingdom or Ireland.

🏖️ Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
• 16 weeks paid parental leave.
• Unlimited Paid Time Off (PTO).
• Stipends for remote work and wellness.
• Professional development budget.

Skills & Technologies

Remote

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Peaberry Software Inc.

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About Peaberry Software Inc.

Peaberry Software Inc. operates as Customer.io, a messaging platform that enables SaaS and e-commerce businesses to send targeted emails, SMS, push, and in-app messages based on real-time customer data. Founded in 2012 and headquartered in New York, the company provides APIs, visual workflow builders, and segmentation tools to automate lifecycle campaigns without heavy engineering. It serves venture-backed startups and public companies seeking to increase activation, retention, and revenue through behavior-driven communication.

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