Account Manager (Capital)

📋 Description

• • As a Capital Account Manager at Lightspeed Commerce Inc., you will be a pivotal member of the Capital Sales Team, entrusted with managing a dedicated portfolio of eligible merchants who have been offered funding solutions through Lightspeed Capital.
• • Your primary responsibility will be to act as a trusted advisor, leveraging your expertise to drive business development initiatives within your assigned territories. This involves proactively promoting Lightspeed's financial services offering to existing customers, fostering awareness, and encouraging adoption of our innovative funding solutions.
• • Lightspeed Capital provides flexible merchant cash advance options, empowering Lightspeed merchants to access alternative funding streams essential for expanding their business operations and achieving their growth objectives. You will be instrumental in connecting these merchants with the capital they need to thrive.
• • A key aspect of your role will involve building strong, trusted advisor relationships with your assigned merchants. Through insightful conversations and a deep understanding of their business needs, you will identify opportunities where Lightspeed's financial services can provide significant value.
• • You will employ effective sales techniques and consultative selling methodologies to position Lightspeed Capital as the preferred funding partner, ensuring merchants understand the benefits and flexibility it offers.
• • Negotiation of contracts and closing agreements will be a critical function, aimed at maximizing the growth and profitability of your book of business. Your ability to articulate value and secure mutually beneficial agreements will be paramount.
• • To achieve and exceed sales targets, you will provide exceptional advice and service, working collaboratively with the regional leader for Account Management to identify and capitalize on opportunities within your territory.
• • You will utilize effective business development and relationship management techniques to consistently meet or surpass established sales targets, contributing directly to the company's financial success.
• • Acting as the voice of the merchant, you will provide regular, constructive feedback to business leaders, sharing insights into merchant needs, market trends, and potential areas for service improvement.
• • A crucial part of your role involves understanding the risk-based nature of Merchant Capital Advances. You will be trained and supported by our dedicated Risk team to effectively communicate these aspects to merchants, ensuring transparency and building confidence in the offering.
• • You will proactively reach out to existing customers, initiating conversations about our financial services and exploring how Lightspeed Capital can support their business growth.
• • You will be responsible for delivering an exceptionally high level of service, utilizing sophisticated sales techniques to effectively position and drive awareness for Lightspeed Capital among your merchant base.
• • Your ability to build and maintain robust, long-term partnerships with both internal stakeholders and external clients will be essential for success.
• • You will be expected to work collaboratively with adjacent teams, forging positive and productive relationships that enhance overall business outcomes.
• • You will leverage your understanding of solution-based consultative sales within a SaaS environment to tailor your approach to each merchant's unique situation.
• • You will be proficient in using Salesforce.com and other relevant technologies to meticulously manage and organize your sales pipeline, ensuring efficient tracking and follow-up.
• • You will contribute to a culture of continuous improvement by sharing merchant feedback and insights with leadership, helping to shape the future of our financial services offerings.
• • This role offers a unique opportunity to be at the forefront of financial innovation within the commerce technology space, making a tangible impact on the success of small and medium-sized businesses.
• • You will be empowered to manage your territory strategically, identifying new avenues for growth and deepening existing merchant relationships.
• • The role demands a proactive, results-oriented individual with a passion for sales, financial services, and customer success, who can thrive in a dynamic and fast-paced environment.