Job Overview
Location
AR-Argentina-Virtual
Job Type
Full-time
Category
Marketing
Date Posted
June 6, 2026
Full Job Description
📋 Description
- • Provide first-line support for access management requests and incidents, ensuring timely and policy-compliant provisioning of user access.
- • Execute Joiner/Mover/Leaver (JML) processes to manage employee lifecycle access changes in alignment with company policies.
- • Perform identity verification procedures to confirm user identities before granting or modifying system access.
- • Handle basic IT service requests and incidents related to identity and access management, resolving them within defined SLAs.
- • Follow standardized operating procedures (SOPs) for all access-related tasks and escalate complex or non-routine issues to L2/L3 support teams.
- • Maintain accurate and complete documentation for all access requests and incidents in ServiceNow ticketing system.
- • Monitor and ensure compliance with SLA targets for response and resolution times within the assigned scope of responsibility.
- • Support internal and external audits by providing accurate access records and identifying discrepancies in access provisioning.
- • Identify opportunities for process improvement in access management workflows and flag inconsistencies in documentation or procedures for L2/L3 review.
- • Collaborate with cross-functional teams to ensure access rights align with role-based permissions and security policies.
- • Adhere to lean principles in daily operations to minimize waste, reduce delays, and improve efficiency in access provisioning.
- • Maintain awareness of evolving IAM best practices and apply them within the boundaries of established protocols.
- • Ensure all actions comply with data privacy regulations and organizational security standards.
- • Contribute to a culture of accountability by owning outcomes and ensuring tasks are completed accurately and on time.
- • Communicate clearly and professionally with internal stakeholders to clarify access requirements and resolve ambiguities in requests.
- • Participate in continuous learning initiatives to strengthen knowledge of IAM systems and service delivery frameworks.
- • Support the broader goal of empowering teams through secure, efficient, and people-first access solutions.
🎯 Requirements
- • Basic knowledge of IAM concepts
- • Experience with ServiceNow (or similar ticketing system)
- • English: advanced (mandatory)
- • Strong attention to detail and communication skills
- • ITIL Foundation (preferred)
- • SAP authorizations (nice to have)
🏖️ Benefits
- • Health coverage
- • Wellbeing programs
- • Paid leave (vacation, sick, parental)
- • Retirement plans
- • Learning opportunities
- • Continuing education & training
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Strada, Inc.
Strada is a global provider of payroll and HR outsourcing services, delivering end-to-end payroll processing, tax compliance, and HR administration for multinational enterprises. Leveraging a cloud-based platform and a network of local experts, Strada ensures accurate, timely payroll across more than 150 countries while reducing operational risk and ensuring regulatory compliance. The company serves clients in sectors such as finance, technology, manufacturing, and retail, combining scalable SaaS solutions with dedicated support teams to improve employee experience and streamline back‑office operations.
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