Account Director - 12M FTC

Jellyfish

Job Overview

Location

London

Job Type

Full-time

Full Job Description

📋 Description

• As an Account Director at Jellyfish, you will play a pivotal role in driving client success and profitability by serving as a strategic advisor who aligns innovative digital marketing solutions with client business goals, ensuring long-term growth and satisfaction.
• You will lead and mentor Senior Account Managers and Account Managers, fostering a high-performance culture while overseeing operational excellence, cross-functional collaboration, and the successful delivery of client-centric campaigns across global markets.
• Jellyfish is a global digital marketing agency that uniquely blends technology, creativity, media, and data expertise to empower clients through innovative strategies that challenge industry norms and deliver measurable impact.
• The company values diverse perspectives and inclusive collaboration, creating an environment where individual contributions are recognized and leveraged to fuel innovation and reinvent media activation for global brands.
• Day to day, you will lead Quarterly Business Reviews (QBRs) with cross-functional teams to assess performance, refine strategies, and co-create client growth plans that align with business objectives and market opportunities.
• You will actively identify and pursue expansion opportunities by analysing client needs, market trends, and performance data to achieve set commercial targets and drive incremental revenue.
• You will mentor and support Account Managers through coaching, feedback, and professional development, helping to build a cohesive, high-performing team capable of delivering exceptional client outcomes.
• You will implement and uphold best practices in client management, including financial forecasting, invoicing, budget reconciliation, and Salesforce data integrity, ensuring accuracy and transparency in all client engagements.
• You will strengthen client relationships by organizing and participating in events, webinars, experiential activations, and case study development that showcase success and deepen engagement.
• You will guide cross-team collaboration between creative, media, data, and technology teams to deliver integrated, client-centric solutions that maximize campaign effectiveness and ROI.
• You will implement foundational operational practices such as timeline management, conference reporting, and internal check-ins with Project Management to ensure timely delivery and responsiveness to client needs.
• You will continuously improve team resources and workflows to enhance both client and internal team satisfaction, driving profitability through optimized resource allocation and process efficiency.
• You will identify process improvements, flag operational risks or gaps to VPs, Client Partners, and Capability teams, and lead resolution efforts to maintain service excellence and operational agility.
• You will stay ahead of industry trends in digital marketing, AI, and SEO, contributing to internal knowledge-sharing and innovation initiatives that keep Jellyfish at the forefront of the industry.
• You will champion the responsible and effective use of AI across client solutions, advocating for ethical adoption and demonstrating how AI enhances strategy, performance, efficiency, and innovation in workflows.
• You will ensure SEO excellence by leading client briefs, consulting on best practices, and leveraging case studies and Google tools to improve search performance and organic visibility.
• You will build and optimize team structures and scopes tailored to client purposes, adjusting resources and capabilities to improve profitability, output quality, and service delivery.
• You will analyse performance data using platforms like Google Analytics to generate actionable insights, guide decision-making, and optimize campaigns for maximum return on investment.
• You will anticipate client needs proactively, identify emerging opportunities, and drive results through strategic foresight and data-informed recommendations.

🎯 Requirements

• Proven experience in account management or client leadership within a digital marketing, media, or agency environment, with a track record of driving client growth and profitability.
• Strong working knowledge of SEO principles and the ability to lead client briefs, consult on best practices, and integrate search strategy into broader marketing campaigns.
• Experience using Google Analytics or similar analytics platforms to analyse performance data, produce insights, and guide data-driven decision-making that optimizes client outcomes and ROI.
• Experience managing client data in Salesforce or comparable CRM systems, ensuring data accuracy, integrity, and effective use for forecasting and reporting.
• Demonstrated ability to build, mentor, and lead high-performing teams, including optimizing team structures and scopes to improve profitability and service delivery.
• Ability to anticipate client needs, identify growth opportunities, and drive strategic initiatives that align with business objectives and market trends.

🏖️ Benefits

• Eligibility to join Jellyfish’s discretionary annual bonus scheme, rewarding performance and contributions to company success.
• Flexible working arrangements, including the option to work remotely for up to 60% of your time and flexible hours between 8am and 6:30pm to support work-life balance.
• Monthly self-development time: accumulate one paid day each month (equivalent to 2 hours per week) for learning and growth, plus access to Jellyfish Learn for upskilling.
• Generous family support: 14 weeks of paid leave for primary caregivers and 4 weeks for secondary caregivers, plus £1,000 (or equivalent) toward courses for returning primary caregivers to support reintegration into work.

Skills & Technologies

Remote

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Jellyfish

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About Jellyfish

Jellyfish is a global digital marketing agency that provides paid media, creative, analytics, and training services for brands seeking measurable growth. Founded in 2005, the company operates from offices across North America, EMEA, and APAC, serving clients such as Google, Samsung, and Uber. It combines consultancy, technology partnerships, and in-house talent to manage campaigns across search, social, programmatic, and retail media. Jellyfish also offers certification programs and proprietary tools to upskill marketers and optimize performance across Google Marketing Platform, Amazon Ads, and other ecosystems.

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