Job Overview
Location
Remote - Canada
Job Type
Full-time
Category
HR & Recruiting
Date Posted
March 18, 2026
Full Job Description
š Description
- ā¢ As the Account Director, Client Strategy at Directive Consulting LLC, you will serve as the senior strategic and commercial owner of a portfolio of the companyās most valuable and complex client relationships, directly influencing Net Revenue Retention (NRR) and acting as a trusted advisor to VP- and C-suite stakeholders in B2B SaaS and tech companies.
- ā¢ You will own the full lifecycle of client relationships, driving retention, expansion, and long-term partnership value by architecting integrated growth plans across Paid Media, SEO/Content, CRO, Creative, and RevOps, while leading QBRs, managing risk, and mentoring cross-functional teams to ensure delivery excellence and commercial accountability.
- ā¢ Directive Consulting LLC is a remote-first team of performance marketers dedicated to driving measurable growth for B2B SaaS and tech companies through data-backed strategy, radical accountability, and world-class execution across all marketing channels, building the next era of integrated marketing leadership where creativity meets commercial discipline.
- ā¢ You will partner closely with channel leads, project managers, and operations teams to align priorities, mitigate risks, and maintain delivery excellence, while mentoring strategists and analysts to elevate strategic thinking and commercial accountability across the organization.
- ā¢ In this role, you will develop and execute renewal, upsell, and cross-sell strategies tied directly to NRR performance, own portfolio economics including forecasting, margin health, scope control, and renewal negotiations, and translate complex performance data into clear business narratives that connect marketing execution to revenue impact for executive stakeholders.
- ā¢ You will proactively identify client risks and mitigate issues before escalation, operate with autonomy and executive presence, and continuously seek better ways to drive client and portfolio performance by staying ahead of industry trends, including AI and automation in marketing and operations.
- ā¢ Your success will be measured by Net Revenue Retention (NRR), renewal rate, and customer satisfaction (CSAT), reflecting your ability to deliver measurable growth and long-term value for high-growth enterprise clients.
šÆ Requirements
- ā¢ 7ā12 years of experience in agency or client services roles with significant exposure to B2B SaaS or technology clients
- ā¢ Proven experience owning renewals, upsell, and cross-sell motions across a $2M+ portfolio
- ā¢ Strong fluency across Paid Media, SEO/Content, CRO, Creative, and RevOps, with the ability to connect execution to business outcomes
šļø Benefits
- ā¢ Remote-first work environment based in Canada
- ā¢ Opportunity to work with high-value B2B SaaS and tech clients at the executive level
- ā¢ Autonomy and ownership in driving Net Revenue Retention and portfolio growth
Skills & Technologies
About Directive Consulting LLC
Directive is a performance marketing agency for software companies, blending search, paid media, and content strategy to accelerate pipeline growth. Founded in 2014 and headquartered in Irvine, California, the agency serves B2B SaaS clients across North America and Europe through data-driven programs that integrate SEO, PPC, and lifecycle marketing. Services include paid search, paid social, marketing automation, and revenue operations consulting, delivered by cross-functional teams focused on measurable pipeline and ARR impact rather than vanity metrics.
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