Account Executive

Datatonic Limited

Job Overview

Location

London

Job Type

Full-time

Full Job Description

📋 Description

• As an Account Executive, you will be the primary point of contact for our customers and partners, bridging the gap between customer expectations and flawless execution.
• You will be responsible for partner and customer relationship management, including organizing and facilitating training scoping calls, acting as the main point of contact for in-house trainers and partner contractors, and nurturing long-term customer relationships.
• You will also manage end-to-end training logistics, own the feedback loop, and support the Training Operations Manager and Head of Customer Training on the day-to-day delivery ecosystem.
• Additionally, you will compile necessary data for the Finance team's month-end billing process, identify process inefficiencies, and contribute strategically to shaping the future of our training business and client satisfaction strategies.

🎯 Requirements

• Customer-Centric Mindset: You genuinely enjoy building trustful relationships, managing customer expectations, and delivering excellent service.
• Organisational Excellence: High attention to detail with the ability to juggle multiple customer requests and manage logistics simultaneously.
• Communication Skills: Proactive and collaborative communication, verbal and written.
• Genuine Interest in AI: Keen to learn about AI and apply the knowledge in their day-to-day work.
• Growth Mindset: Open to new concepts and ideas and get stuck in to test them out.
• Adaptability: Happy to work in an environment where processes can change quickly and comfortable working in a remote setting.

🏖️ Benefits

• Competitive salary and benefits package
• Opportunity to work with a rapidly growing company
• Support for professional development and certification in Google Cloud Gen AI Leader

Skills & Technologies

GCP

Remote

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Datatonic Limited

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About Datatonic Limited

Datatonic is a London-headquartered data and AI consultancy delivering cloud-native analytics, machine-learning engineering, and business intelligence solutions on Google Cloud Platform and Snowflake. Founded in 2012, the company partners with global enterprises to modernize data stacks, implement real-time analytics, and operationalize AI products. Services range from data strategy and architecture to MLOps, custom model development, and managed support. Certified Google Cloud Premier Partner, Snowflake Select Partner, and Looker Partner, Datatonic serves retail, media, finance, and gaming sectors across Europe and North America.

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