Job Overview
Location
United States Work at Home
Job Type
Full-time
Category
Sales
Date Posted
May 17, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary relationship owner for assigned client accounts, ensuring proactive communication and a consistent, high-quality service experience.
- • Partner with brokers, carriers, and internal teams to execute new business placements and renewal strategies, driving account growth and retention.
- • Analyze claims and cost data to generate actionable insights, reports, and recommendations that inform client decision-making and improve plan performance.
- • Support the onboarding of new clients, ensuring timely completion of all key milestones and a seamless transition into service.
- • Facilitate regular meetings with clients and stakeholders to review plan performance, align on strategic objectives, and identify opportunities for improvement.
- • Respond to client inquiries and resolve issues efficiently with timely and accurate follow-through to maintain trust and satisfaction.
- • Collaborate with carriers to support rate negotiations, plan design updates, and adjustments aligned with client needs and regulatory requirements.
- • Maintain accurate and up-to-date documentation, reporting, and internal communications for all client accounts to ensure compliance and operational clarity.
- • Monitor account performance metrics to proactively identify trends, risks, and opportunities for enhancing service delivery or driving business expansion.
- • Communicate effectively regarding plan changes, regulatory updates, and client-specific initiatives to ensure clients remain informed and compliant.
- • Travel to client sites as necessary to strengthen relationships, conduct in-person meetings, and support account-specific needs.
- • Utilize Microsoft Office Suite, particularly Excel and PowerPoint, to develop reports, presentations, and data visualizations that support client engagements and internal reporting.
🎯 Requirements
- • Minimum 3+ years of experience in account management, client services, or healthcare/insurance-related roles
- • Strong communication skills with the ability to engage effectively with clients, brokers, and internal stakeholders
- • Analytical skills with the ability to interpret claims and cost data and present meaningful insights
- • Strong organizational and problem-solving abilities with attention to detail
- • Proficiency in Microsoft Office, including Excel and PowerPoint
🏖️ Benefits
- • Annual salary range of $96,800 - $161,400 USD, based on experience and geographic location
- • Eligibility for an annual bonus plan
- • Comprehensive health benefits including medical, vision, dental, and well-being/behavioral health programs starting on day one
- • 401(k) plan, company-paid life insurance, tuition reimbursement, and a minimum of 18 days of paid time off per year plus paid holidays
Skills & Technologies
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About The Cigna Group
The Cigna Group is a global health services company formed in 1982 through the merger of Connecticut General and INA Corporation. It provides medical, dental, disability, life and accident insurance, pharmacy benefit management, and behavioral health services to employers, individuals and government entities. Headquartered in Bloomfield, Connecticut, the company operates in over 30 countries and jurisdictions, serving more than 180 million customer relationships worldwide through its subsidiaries and affiliates.
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