Account Executive, Client Management

📋 Description

• • The Account Executive serves as the primary liaison between clients and Assurant, managing day‑to‑day business needs and ensuring a positive client experience while identifying growth opportunities and supporting new product initiatives.
• • Day‑to‑day responsibilities include building and maintaining relationships with key client stakeholders, delivering timely responses to inquiries, monitoring service performance against SLAs, escalating quality issues, meeting with senior client representatives, serving as Project Manager for client initiatives, identifying and managing new business opportunities, implementing program improvements to reduce expenses, monitoring key business metrics and revenue goals, preparing and delivering Business Reviews, analyzing program performance, facilitating claim adjudication, leading client meetings, managing contracting and re‑contracting processes, and ensuring proper approvals and execution of agreements.
• • Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant partners with world‑leading brands to develop innovative solutions and deliver enhanced customer experiences through mobile device solutions, extended service contracts, vehicle protection, renters insurance, lender‑placed insurance, and other specialty products. The company is recognized as a Best/Great Place to Work in 15 countries and awarded Fortune’s America’s Most Innovative Companies recognition.
• • In this role, the individual can develop expertise in client relationship management, project leadership, financial performance monitoring, contract administration, and strategic business analysis. They will gain experience in driving growth and retention, improving operational efficiency, presenting to senior stakeholders, and collaborating across functions to deliver client‑centric solutions, positioning them for advancement into senior account management or leadership roles within Assurant’s global organization.