Job Overview
Location
Dublin, Ireland; London, England
Job Type
Full-time
Category
Sales
Date Posted
April 14, 2026
Full Job Description
📋 Description
- • As a Mid-Market Account Executive at Intercom, you will be a key member of the team leading the growth of our new business, evangelizing our AI-powered customer service solutions and driving adoption across the Mid-Market segment.
- • You will manage the full sales cycle for Intercom’s Mid Market customers, from prospecting to close, using a consultative sales approach, creating tailored demonstrations, and providing accurate forecasts and revenue visibility.
- • You will join a rapidly expanding, values-driven company trusted by nearly 30,000 global businesses, where we believe in putting customers at the core of everything we do and fostering a culture of development, promotion from within, and ownership.
- • In this role, you will have the opportunity to grow your sales expertise, mentor teammates, represent the voice of the customer to Product and Marketing, and contribute to pioneering new best practices that level up the global Enterprise business.
🎯 Requirements
- • 5+ years experience as an Account Executive
- • 3+ years of SaaS experience selling similar products
- • Strong sales instincts and a proven track record of hitting and exceeding quota
- • Exceptional written and verbal communication skills
- • Ability to close net new business in a competitive landscape
- • Comfort operating and problem-solving in a fast-moving organization across inbound and outbound opportunities
🏖️ Benefits
- • Competitive salary and equity in a fast-growing start-up
- • Free lunch served every weekday, plus snacks and a fully stocked kitchen
- • Pension scheme with company match up to 4%
- • Comprehensive health, dental, and life insurance for you and your dependents
- • Flexible paid time off policy
- • Paid maternity leave and 6 weeks of paternity leave
- • Cycle-to-Work Scheme with secure bike storage
- • Standard MacBooks provided, with Windows available for certain roles when needed
Skills & Technologies
About Intercom, Inc.
Intercom offers a customer communications platform that combines business messenger, automation, and support tools. Companies use it to acquire, engage, and support customers across websites, mobile apps, email, and social channels. The platform provides live chat, chatbots, product tours, surveys, help centers, and integrated ticketing. Teams collaborate through shared inboxes, routing rules, and performance analytics. APIs and third-party integrations connect the system to CRM, marketing, and data warehouses, enabling personalized messaging based on user attributes and behavior. Founded in 2011, the company serves B2B SaaS, e-commerce, fintech, and marketplace customers worldwide.
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