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Job Overview
Location
Remote
Job Type
Full-time
Category
Sales
Date Posted
October 24, 2025
Full Job Description
đź“‹ Description
- • Own the full renewal lifecycle for a portfolio of high-value merchant accounts, acting as the primary point of contact and trusted advisor from 90 days before contract expiration through successful signature and onboarding of the renewed facility.
- • Analyze each merchant’s payment history, industry trends, and future capital needs to craft data-driven renewal proposals that balance competitive pricing with Kapitus’ risk appetite and revenue targets.
- • Conduct consultative discovery calls and virtual business reviews with owners, CFOs, and controllers to uncover expansion opportunities—such as equipment financing, working-capital lines, or SBA 7(a) loans—then quarterback cross-functional deal teams to close multi-product packages.
- • Proactively surface at-risk accounts by monitoring daily delinquency reports, macro-economic indicators, and merchant sentiment; design and execute retention plays that include restructuring, temporary hardship programs, or value-added services to reduce churn to <5% annually.
- • Maintain meticulous CRM hygiene in Salesforce, logging every interaction, pricing exception, and competitive threat so that leadership dashboards reflect real-time pipeline health and forecast accuracy within 5%.
- • Partner with Underwriting, Risk, and Legal to fast-track renewal approvals—pre-populating deal jackets, flagging policy exceptions early, and negotiating win-win amendments that shorten average cycle time from 21 to 14 days.
- • Serve as the voice of the customer in quarterly product roadmap sessions, translating merchant feedback into feature requests that improve NPS by double digits year-over-year.
- • Mentor junior Renewal Reps by sharing objection-handling techniques, pricing strategies, and industry-specific talk tracks during weekly role-plays and call reviews.
- • Hit or exceed monthly targets of $3–5 million in renewed principal and 110% net revenue retention while maintaining a renewal rate above 85%.
- • Leverage Tableau and Excel to build cohort analyses that identify which merchant segments, vintages, or geographies yield the highest renewal propensity, then refine outreach cadences accordingly.
- • Collaborate with Marketing to co-author case studies, webinars, and email nurture campaigns that educate merchants on the ROI of repeat financing and position Kapitus as a strategic growth partner.
- • Stay ahead of fintech and alternative-lending trends—such as embedded finance, revenue-based financing, and AI-driven underwriting—so you can articulate Kapitus’ competitive edge and preempt merchant objections.
- • Champion a culture of compliance by ensuring every renewal adheres to state lending regulations, UCC filing requirements, and internal KYC/AML policies, passing all audits with zero findings.
🎯 Requirements
- • 3+ years of quota-carrying renewals, account management, or inside sales experience in financial services, SaaS, or payments.
- • Proven track record of exceeding $2M+ annual renewal or upsell quotas with net revenue retention ≥105%.
- • Salesforce power user; comfortable building custom reports, dashboards, and forecasting views.
- • Bachelor’s degree in Business, Finance, or related field preferred; equivalent experience in small-business lending or fintech considered.
🏖️ Benefits
- • 100% remote-first culture with quarterly in-person summits in top-tier cities.
- • Uncapped commission plan with accelerators after 100% to target and annual President’s Club trip.
- • 20 days PTO plus 10 paid holidays and your birthday off.
- • 100% employer-paid medical, dental, and vision for employees and 75% for dependents.
- • $1,500 annual professional-development stipend for certifications, conferences, or courses.
Skills & Technologies
About Kapitus
Kapitus is a U.S. small-business finance company founded in 2006 that provides working-capital loans, revenue-based financing, equipment financing, and SBA lending. It evaluates real-time business data to approve funding from $10,000 to $5 million, often within hours, serving thousands of industries nationwide. Based in New York City, Kapitus funds through its own balance sheet and bank partnerships, aiming to help entrepreneurs grow, manage cash flow, and seize opportunities without long wait times or restrictive covenants.
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