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Account Manager

Adyen N.V.

Job Overview

Location

Milan

Job Type

Full-time

Full Job Description

📋 Description

• As an Account Manager at Adyen, you will play a critical role in driving the growth and success of the business by managing relationships with innovative international merchants across multiple industries and channels, contributing to the expansion of the Adyen brand globally.
• Day to day, you will collaborate with other Account Managers on a pooled approach to manage a wide portfolio of mid-sized, fast-growth merchants, focusing on relationship management, commercial growth, customer satisfaction, reducing churn, driving strategic and financial targets, prioritizing short and long-term projects, and serving as a feedback loop for customers internally while engaging in technical discussions about payments.
• You will join a motivated, entrepreneurial team at Adyen that values autonomy, collaboration, and ownership, working in a fast-paced environment where individuals tackle unique technical challenges at scale and deliver innovative, ethical solutions that help businesses achieve their ambitions faster.
• In this role, you will become an expert in the global payments landscape, level up your skills through the AM Academy, develop strong commercial acumen, enhance your project management and communication abilities, and grow your career by owning your development in a supportive, inclusive culture that encourages proactive problem-solving and teamwork.

🎯 Requirements

• 2-5 years of full-time work experience in a client-facing, commercial role such as account management, consulting, or in the payments industry from a merchant side (bonus for experience in complex enterprise software, technical infrastructure, or financial services)
• Full professional written and verbal proficiency in both Italian and English; additional languages are a plus
• Willingness to work in a hybrid model from the Milan office with some domestic and international travel required; remote-only roles are not offered

🏖️ Benefits

• Opportunity to work with global, multicultural teams in a collaborative, high-autonomy environment that values innovation and ethical solutions
• Access to the AM Academy to deepen expertise in the global payments landscape and level up professional skills
• Inclusive culture backed by Diversity, Equity, and Inclusion commitments that encourage individuals to bring their true selves to work and support career ownership
• Hybrid workplace model based in Milan with emphasis on in-person collaboration and flexibility for candidate needs during the hiring process

Skills & Technologies

Remote

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Adyen N.V.

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About Adyen N.V.

Adyen N.V. is a Dutch payment technology company providing an end-to-end platform that processes card, digital wallet, bank transfer and point-of-sale transactions for online and in-store merchants worldwide. The unified platform handles acquiring, risk management, issuing and settlement, offering real-time data analytics and global acquiring licenses. Founded in 2006 and headquartered in Amsterdam, the company serves enterprise clients including Uber, Spotify and Microsoft.

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