Job Overview
Location
Chicago, IL
Job Type
Full-time
Category
Product Management
Date Posted
June 14, 2026
Full Job Description
đź“‹ Description
- • Own and manage the renewal and expansion lifecycle for a portfolio of customers in the SaaS/EdTech space, ensuring timely renewals and minimizing churn.
- • Build and execute strategic account plans focused on customer retention, upsell, cross-sell, and long-term partnership growth aligned with each customer’s evolving goals.
- • Lead Executive Partnership Reviews to demonstrate ROI, align on customer outcomes, and uncover expansion opportunities with C-level and executive stakeholders.
- • Develop customized renewal proposals, pricing strategies, and ROI-driven business cases tailored to individual customer needs and priorities.
- • Partner closely with Sales, Customer Success, Professional Learning, Deal Desk, Finance, Legal, and Sales Operations teams to ensure seamless customer experiences and coordinated execution of Customer Success Plans (CSPs).
- • Proactively identify customer risks and collaborate cross-functionally to implement retention and satisfaction strategies.
- • Drive upsell and cross-sell initiatives by uncovering unmet customer needs and aligning Transfr’s immersive training solutions to measurable business and educational outcomes.
- • Navigate complex, multi-stakeholder customer environments involving schools, workforce development agencies, and public sector entities.
- • Maintain accurate forecasting, pipeline visibility, and customer activity tracking within Salesforce, providing timely weekly, monthly, and quarterly forecasts to leadership.
- • Continuously improve renewal and expansion processes to enhance operational efficiency, consistency, and scalability across the customer portfolio.
- • Travel domestically up to 50% or more to meet with key customers, attend events, and strengthen partner relationships in assigned territories.
- • Serve as the primary point of contact for enterprise clients, building trusted advisory relationships that position Transfr as an indispensable workforce and education partner.
- • Contribute to the evolution of account management best practices by sharing insights, feedback, and process improvements across the organization.
- • Ensure all customer interactions reflect Transfr’s mission of creating accessible, immersive learning pathways that empower individuals to gain real-world skills and unlock new career opportunities.
🎯 Requirements
- • 3–5 years of experience in renewals or account management within SaaS, EdTech, or a related software industry
- • Proven track record of meeting or exceeding renewal, retention, and upsell targets
- • Strong consultative selling, negotiation, and relationship management skills
- • Experience engaging with executive and C-level stakeholders
- • Proficiency with Salesforce or similar CRM platforms
- • Ability and willingness to travel domestically up to 60%
🏖️ Benefits
- • Medical, dental, and vision insurance
- • Annual professional development budget for each employee
- • 401(k) savings plan
- • Life, AD&D, and disability insurance coverage
- • Company-provided laptop and other necessary equipment
- • Paid time off (PTO) to support work-life balance
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Transfr Inc.
Transfr Inc. delivers immersive virtual reality solutions for career exploration and workforce training, aimed at creating pathways to upward mobility. Their offerings, including Transfr Trek for career exploration and Transfr Train for skills development, feature over 330 VR simulations spanning high-growth sectors like automotive, construction, and health sciences, aligning with U.S. safety standards. Transfr serves diverse clients such as K-12 and post-secondary education institutions, workforce development boards, and non-profits, connecting community organizations with employers. Demonstrating significant impact, Transfr's platform has facilitated over 1 million simulations experienced by learners across 48 states, underscoring its role in modernizing career education.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Novanta Inc.
3 months ago
Ensemble Health Partners LLC
3 months ago
Harris Computer Systems Corporation
3 months ago
First American Financial Corporation
3 months ago