Account Manager

📋 Description

• • As an Account Manager at Upside Services, Inc., you will be at the forefront of transforming brick-and-mortar commerce by leveraging sophisticated technology to drive profitability for businesses and enhanced value for consumers.
• • You will own the day-to-day management of retailer partnerships, guiding them from the initial onboarding phase through to ongoing growth, fostering deep trust and cultivating long-term value throughout their engagement with Upside.
• • A core responsibility will be to enhance account retention by becoming an expert in the Upside platform, utilizing customized presentations and data-driven insights to empower clients to understand and expand their performance.
• • You will be instrumental in identifying and capitalizing on expansion opportunities, including the conversion of existing relationships into long-term agreements, thereby securing sustained revenue streams.
• • A proactive approach is essential as you will identify and address potential issues before they escalate into churn risks, ensuring client satisfaction and account stability.
• • You will lead impactful monthly business reviews with retailer partners, adeptly translating complex raw data into clear, performance-driven reports, compelling case studies, and actionable strategic recommendations.
• • Maintaining robust account health will require you to engage effectively across multiple levels of client organizations, including building rapport and trust with senior leaders within mid-market and enterprise accounts.
• • You will provide crucial support to Strategic Account Managers on key, high-value partnerships, contributing to their success and overall account strategy.
• • Collaboration is key; you will partner closely with cross-functional teams including analytics, product, marketing, and operations to optimize retailer outcomes and provide valuable feedback that informs the evolution of the Upside platform and enhances the overall client experience.
• • You will actively seek out and propose opportunities to refine existing processes, improve reporting mechanisms, and enhance client engagement strategies, contributing to the continuous improvement and scalability of the Account Management team and the business as a whole.
• • This role demands a deep understanding of how to articulate the value proposition of Upside's technology, demonstrating measurable profit and customer acquisition for businesses in the restaurant and grocery sectors.
• • You will act as a trusted advisor, helping clients navigate the platform's capabilities and leverage its features to achieve their specific business objectives.
• • By analyzing client performance data, you will identify trends, opportunities for optimization, and potential challenges, proactively developing strategies to address them.
• • You will be responsible for ensuring that clients are fully leveraging the Upside platform, providing training and support as needed to maximize their return on investment.
• • The ability to build strong, lasting relationships with clients is paramount, requiring excellent interpersonal skills, active listening, and a genuine commitment to their success.
• • You will contribute to the development of best practices within the Account Management team, sharing insights and learnings to elevate the collective performance.
• • This role offers a unique opportunity to work within a rapidly growing company at the intersection of technology and traditional commerce, making a tangible impact on the success of our partners.
• • You will be a key player in Upside's mission to revolutionize brick-and-mortar commerce, driving growth and profitability through innovative solutions.
• • Your efforts will directly contribute to the measurable profit generated for hundreds of thousands of brick-and-mortar businesses and the enhanced value delivered to millions of users.
• • You will gain extensive experience in client relationship management, data analysis, and strategic business development within a dynamic, fast-paced environment.
• • The role requires a blend of analytical rigor, strategic thinking, and exceptional communication skills to effectively manage and grow a portfolio of valuable client accounts.
• • You will be empowered to take ownership of your accounts, driving initiatives that lead to increased customer satisfaction, retention, and expansion.
• • Your contributions will be vital in shaping the future of retail and restaurant commerce through Upside's groundbreaking technology.
• • You will develop a sophisticated understanding of attribution, incrementality, and profit measurement in the context of physical retail.
• • This position offers a significant opportunity for professional growth and development within a company that is a leader in its space.
• • You will be part of a collaborative and supportive team dedicated to achieving ambitious goals and delivering exceptional results for our clients.
• • Your ability to present complex information in a clear, concise, and persuasive manner will be critical to your success in this role.
• • You will be expected to stay abreast of industry trends and competitive landscapes to provide strategic guidance to your clients.
• • The role involves a hybrid work model, requiring in-office presence on specific days, fostering collaboration and team cohesion while maintaining flexibility.
• • You will contribute to a culture of continuous improvement, identifying and implementing enhancements to client management strategies and platform utilization.
• • Ultimately, your success will be measured by the growth, retention, and overall satisfaction of the retailer partnerships you manage, directly impacting Upside's overall business objectives.