Job Overview
Location
London, London, UK
Job Type
Full-time
Category
Account Manager
Date Posted
February 12, 2026
Full Job Description
đź“‹ Description
- • Join Adthena, a leading innovator in search intelligence, and play a pivotal role in shaping the future of paid search. As an Account Manager, you will be instrumental in ensuring our clients achieve maximum value from our award-winning AI-powered platform, driving retention, growth, and customer satisfaction.
- • Adthena is recognized globally for its cutting-edge solutions like Whole Market View, Smart Monitor, and Local View, empowering brands, marketers, and agencies to dominate their competitive landscapes. Our commitment to excellence has been consistently validated by numerous industry awards, including Best AI Search Software Solution and Best Search Software Tool.
- • In this role, you will manage a dedicated book of business comprising small to medium-sized customers, contributing significantly to Adthena's overall Annual Recurring Revenue (ARR) target of $1 million.
- • Your primary objective is to achieve and exceed a retention rate of over 90% each financial quarter for your allocated portfolio of 25-30 renewing clients.
- • You will engage with a diverse range of clients across various verticals, including direct clients and agencies, interacting with stakeholders at multiple levels, including C-suite executives.
- • A key responsibility is to foster and build strategic, long-term relationships, deeply understanding both the overt and discreet needs of your clients.
- • You will be adept at articulating and demonstrating Adthena's impact on client outcomes and results, ensuring ongoing satisfaction to facilitate successful contract renewals.
- • This role requires close collaboration with internal teams, including Customer Success, Product, and Finance, to develop and execute effective renewal strategies.
- • You will proactively identify and cultivate relationships with senior and economic stakeholders within client organizations, understanding their business objectives and how Adthena can contribute.
- • A crucial aspect of your role will be to identify potential risks to client retention and develop proactive strategies and recovery plans for clients identified as 'at-risk'.
- • You will be responsible for producing and presenting comprehensive business reviews to clients, showcasing performance, insights, and strategic recommendations.
- • Develop and execute strategic growth plans for your existing client base, identifying opportunities for upsell and expansion of Adthena's services.
- • You will negotiate commercials and terms of engagement for renewals and expansions, ensuring mutually beneficial agreements.
- • Continuously monitor client health metrics, forecast retention rates accurately, and provide timely updates to management.
- • Ensure clients are fully aware of new product innovations, features, and services available through Adthena, maximizing their utilization and value.
- • This position offers the unique opportunity to earn through both upsell and retention performance, directly impacting your compensation.
- • You will operate with a high degree of autonomy, managing your client portfolio strategically while receiving consistent support and feedback from the Director of Account Management.
- • Adthena fosters a 'Customer Value' oriented culture, where the Customer team is paramount to our success. You will be an integral part of this team, working collaboratively with Customer Success Managers to ensure client goals are met and exceeded.
- • You will contribute to the wider business by working closely with Sales and Marketing teams to ensure strong business alignment and a cohesive customer journey.
- • Embrace Adthena's core values: 'Get Shit Done' by taking action and owning challenges, 'Freedom with Responsibility' by driving results and personal success, 'Deliver Remarkable Quality' by exceeding expectations, and 'Smart & Always Improving' by continuously expanding knowledge and skills.
- • This is a remote-first position, offering flexibility in how and where you work best, with the option for hybrid work at our London hub if desired.
- • Benefit from a trust-based vacation policy, private medical insurance, comprehensive mental health support, and generous family care packages.
- • Grow your career with bespoke training and development plans ('Sherpa plans') designed to guide your professional journey.
- • Receive support for your home office setup and enjoy regular social events and volunteer opportunities.
🎯 Requirements
- • 2-5 years of experience in an Account Management, Sales, or equivalent client-facing role.
- • Strong commercial understanding, with proven negotiation and objection-handling skills.
- • Demonstrated ability to hit upsell and retention KPIs and nurture customer relationships long-term.
- • Confident communication and presentation skills, with the ability to engage effectively with senior stakeholders, including C-level executives.
- • Proven ability to think on your feet, solve problems creatively, and build compelling business cases.
- • Strong fact-finding, active listening, and discovery skills, with meticulous attention to detail and a sense of urgency and accountability.
- • Experience with CRM management and comfortable working with data to identify trends and make insight-driven recommendations.
- • Previous experience in relationship management and managing the renewal cycle and commercial negotiations.
- • Understanding of search marketing (bonus point).
- • Experience in an Online, SaaS, Agency, or Technology organization (bonus point).
🏖️ Benefits
- • Trust-Based Vacation: Take as much time off as you need, when you need it.
- • Private Medical Insurance: Fully covered health care.
- • Mental Health Support: Employee Assistance Program offering 24/7 confidential counselling and access to 'healthier living' services.
- • Family Care Package: Up to 6 months fully paid maternity leave, and 2 months paternity leave.
- • Pension & 401(k): Competitive UK/US/AUS pension schemes available from day one.
- • Home Office Stipend: $200 for your ideal remote setup.
- • Career Growth: Bespoke training and career development via 'Sherpa plans'.
- • Remote-First & Flexible Work: Work how and where you do your best, with full autonomy over your day.
- • Regular Socials & Volunteer Days: Including summer/Christmas parties, offsites, meet-ups, and paid volunteer time each quarter.
Skills & Technologies
Remote
About Adthena Limited
Adthena is a leading global intelligence platform that helps businesses understand and navigate the competitive digital advertising landscape. Leveraging advanced AI and machine learning, Adthena provides actionable insights into market trends, competitor strategies, and audience behavior. Their platform offers comprehensive market intelligence, including search, display, and social advertising data, enabling clients to optimize their advertising spend, identify new opportunities, and gain a significant competitive advantage. Adthena serves a wide range of industries, empowering brands, agencies, and publishers to make data-driven decisions and achieve superior campaign performance in the complex digital ecosystem.
