Account Manager

Nordson Health Care Manufacturing

Job Overview

Location

Vietnam - Remote

Job Type

Full-time

Full Job Description

📋 Description

• Promotes and sells a portfolio of technical and non-technical products and solutions directly to current and new end customers in the wire and cable industry, primarily targeting key accounts and OEMs based in Indonesia.
• Informs customers of new product introductions, pricing updates, and service offerings to drive adoption and retention.
• Creates, monitors, and revises lead generation plans to ensure a robust and sustainable sales opportunity pipeline.
• Develops strategic program guidelines and rules of engagement with key accounts to align with the Ascend Nordson Growth strategy and drive profitable revenue growth.
• Identifies and engages key decision-makers within all assigned key accounts and OEMs to build long-term business relationships.
• Manages capital project solutions from initial identification through to installation, ensuring alignment with customer needs and Nordson capabilities.
• Prepares and presents detailed proposals and project justifications to secure buy-in and close deals.
• Executes the Key Account Growth strategy in collaboration with the Growth & Strategy Leader, supporting designated initiatives through field visits, technical demonstrations, and plant-level discussions.
• Schedules and facilitates quarterly business reviews with key accounts to assess performance, identify opportunities, and align on future goals.
• Coordinates regular travel to customer plants as needed, organizing logistics for Nordson personnel to conduct on-site support and training.
• Trains customer personnel on the proper use, maintenance, and service of Nordson equipment to ensure optimal performance and customer satisfaction.
• Develops third-party references by following up with existing customers to gather testimonials and success stories.
• Maintains comprehensive knowledge of Nordson products, pricing, policies, and procedures, including which products are most advantageous for specific finishing and container applications.
• Monitors competitor activities and reports insights to supervisors to inform strategic adjustments and market positioning.
• Provides emergency customer service support to resolve urgent issues and maintain trust and reliability.
• Assists in the training and onboarding of other employees as assigned.
• Prepares and submits administrative and technical reports promptly as directed by management.
• Maintains detailed and accurate customer files, ensuring all interactions, agreements, and follow-ups are properly documented.
• Maintains professional appearance, test equipment, and company vehicles in accordance with company standards.
• Travels 50%–75% of the time to customer sites across Indonesia and other designated regions.
• Performs other duties as assigned to support overall business objectives and team goals.

🎯 Requirements

• Minimum of 3 years’ successful experience in sales, preferably in wire and cable key account management
• Bachelor’s Degree or 2–3 years of capital equipment experience preferred
• Demonstrated sales skills and ability to manage complex B2B accounts
• Proficiency in Excel and PowerPoint presentations
• Excellent verbal and written communication skills
• Ability to make professional presentations to large groups of people

🏖️ Benefits

• Travel compensation for 50%–75% on-site customer visits
• Opportunity to work with global key accounts and OEMs in the wire and cable industry
• Access to Nordson’s product portfolio and technical resources for customer solutions
• Support from Growth & Strategy Leader for strategic account planning
• Professional development through customer training and internal knowledge sharing
• Flexible remote work arrangement based in Vietnam

Skills & Technologies

Remote

Degree Required

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Nordson Health Care Manufacturing

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About Nordson Health Care Manufacturing

Nordson Health Care Manufacturing designs and produces precision dispensing and fluid control systems for medical device assembly, drug delivery, and pharmaceutical packaging. It serves OEMs in diagnostics, wearable devices, and drug-delivery applications with valves, pumps, tubing, catheters, and coating technologies that meet FDA and ISO 13485 standards. The company integrates material science, microfluidics, and automation to enable scalable, high-yield production of minimally invasive and single-use products.

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