Job Overview
Location
Remote, United States
Job Type
Full-time
Category
Account Manager
Date Posted
March 4, 2026
Full Job Description
đź“‹ Description
- • As an Account Manager at SmartBug Media, you will be the cornerstone of our client relationships, embodying the "face" of our agency and serving as the primary point of contact for our valued clients.
- • This role is uniquely designed to liberate you from the day-to-day intricacies of project management and technical execution. Instead, your focus will be laser-sharp on cultivating and deepening client satisfaction, fostering unwavering trust, and ensuring long-term client retention.
- • You will act as the crucial bridge, translating the client's strategic business objectives into actionable insights for our internal delivery teams, and conversely, communicating the capabilities and progress of SmartBug Media back to the client in a clear and compelling manner.
- • Your overarching mission is to ensure that every client feels profoundly valued, genuinely heard, and consistently prioritized in all interactions and engagements.
- • You will own the "human" element of our client partnerships, acting as a high-level, dedicated advocate for the client's needs and aspirations within SmartBug Media.
- • Simultaneously, you will be responsible for managing the commercial health and nurturing the long-term loyalty and growth of your assigned accounts externally.
- • This involves understanding the client's business landscape, their industry challenges, and their evolving goals to proactively identify opportunities where SmartBug Media can deliver enhanced value and drive their success.
- • You will be instrumental in setting and managing client expectations, ensuring alignment on project scope, timelines, and deliverables, and proactively addressing any potential roadblocks or concerns.
- • A key aspect of your role will be to conduct regular strategic business reviews with clients, showcasing the impact of our work, celebrating successes, and identifying areas for continuous improvement and expansion.
- • You will collaborate closely with internal teams, including sales, marketing, operations, and delivery specialists, to ensure a seamless and exceptional client experience from onboarding through to ongoing partnership.
- • Your ability to build rapport, communicate effectively across different levels of an organization, and demonstrate a deep understanding of digital marketing and revenue operations principles will be paramount.
- • You will be responsible for identifying upsell and cross-sell opportunities within your existing client base, contributing directly to the growth and success of SmartBug Media.
- • This role requires a proactive, client-centric mindset, with a strong emphasis on strategic thinking, problem-solving, and relationship management.
- • You will be empowered to make decisions that benefit the client and the agency, fostering a collaborative and results-oriented environment.
- • By championing the client's perspective internally and expertly guiding them through our service offerings, you will play a pivotal role in maintaining SmartBug Media's reputation as the most decorated HubSpot agency and a leader in digital solutions.
- • Your success will be measured by key performance indicators such as client retention rates, client satisfaction scores (NPS), account growth, and the overall health and profitability of your client portfolio.
- • You will contribute to the continuous improvement of our client management processes and best practices, sharing insights and learnings with the broader account management team.
- • This is an opportunity to join a dynamic, fully remote team of over 250 professionals who are passionate about creating intelligent web and digital ecosystems that drive sustainable growth for our clients.
- • You will be working with a company that excels at aligning its expertise with clients' unique business realities, building scalable, innovative tools that become engines for growth and setting the course for long-term success.
- • Embrace the challenge of being the primary advocate for client success, ensuring they receive the utmost value and strategic guidance from their partnership with SmartBug Media.
- • Develop a deep understanding of HubSpot's platform and SmartBug's service offerings to effectively communicate value and solutions to clients.
- • Proactively identify potential risks or challenges within client accounts and develop mitigation strategies to ensure continued client satisfaction and retention.
- • Foster a collaborative internal environment, working effectively with delivery teams to ensure client projects are executed to the highest standards.
- • Champion a client-first approach in all aspects of your role, ensuring that client needs and goals are at the forefront of every decision and action.
- • Contribute to the overall success of SmartBug Media by building strong, lasting relationships that drive client loyalty and business growth.
- • This role is ideal for an individual who thrives in a client-facing capacity, possesses exceptional communication and interpersonal skills, and is driven by a passion for helping businesses succeed through strategic digital solutions.
- • You will be a key player in maintaining and enhancing SmartBug Media's position as a market leader, ensuring our clients achieve their most ambitious business objectives.
- • Your expertise will be crucial in guiding clients through the evolving landscape of digital marketing, sales, and revenue operations, leveraging SmartBug's innovative solutions and AI-powered capabilities.
- • Ultimately, you will be the architect of enduring client partnerships, ensuring they experience the full spectrum of SmartBug Media's commitment to excellence and transformative results.
🎯 Requirements
- • Proven experience in account management, client relationship management, or a similar client-facing role, with a strong track record of client retention and satisfaction.
- • Excellent communication, interpersonal, and presentation skills, with the ability to build rapport and influence stakeholders at all levels.
- • Strategic thinking and problem-solving abilities, with a focus on understanding client business goals and translating them into actionable solutions.
- • Familiarity with digital marketing concepts, CRM platforms (ideally HubSpot), and revenue operations principles is highly desirable.
- • Ability to manage multiple client accounts simultaneously, prioritize effectively, and meet deadlines in a fast-paced, remote environment.
🏖️ Benefits
- • Fully remote work environment, offering flexibility and work-life balance.
- • Opportunity to work with a highly decorated and industry-leading HubSpot agency.
- • Comprehensive health, dental, and vision insurance plans.
- • Generous paid time off (PTO) and holiday schedule.
- • Professional development and continuous learning opportunities to enhance skills and career growth.
- • Collaborative and supportive team culture with a focus on innovation and client success.
Skills & Technologies
Remote
About SmartBug Media
SmartBug Media is a premier full-service digital agency and the most decorated HubSpot Elite Partner, delivering comprehensive solutions across the entire customer lifecycle. They empower businesses by optimizing demand generation, sales enablement, revenue operations, web development, and customer success, utilizing HubSpot’s full suite of Marketing, Sales, Service, Content, Commerce, and Data Hubs, alongside advanced AI solutions. Serving diverse industries including Healthcare, SaaS, and Manufacturing, SmartBug Media focuses on driving predictable growth and efficiency. With a team of over 250 experts, they were recognized as the 2024 North American Partner of the Year, providing expert-led strategies and technology integration to a broad client base.
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