Account Manager

PactFi Inc.

Job Overview

Location

New York, NY

Job Type

Full-time

Full Job Description

📋 Description

• As an Account Manager at PactFi Inc., you will own and deepen relationships with institutional clients in the private credit space, ensuring retention, adoption, and expansion of the platform’s value.
• You will serve as the primary relationship owner for a portfolio of private credit clients, leading Executive Business Reviews, managing escalations, negotiating renewals, and driving product adoption across PactFi’s suite of tools.
• PactFi provides secure, end-to-end operational infrastructure for private credit transactions, backed by SOC 2 Type 2 attestation and developed in partnership with top industry players, positioning you at the forefront of financial technology innovation.
• You will develop strategic account plans, leverage data and AI-enabled tools to identify growth opportunities, and build a prioritization framework to maximize revenue potential and client outcomes across your book of business.

🎯 Requirements

• 5+ years of experience in account management, client success, investment banking, consulting, or a related client-facing role within financial services, particularly serving institutional clients in alternatives, private credit, asset management, or fintech.
• Proven track record managing senior-level relationships with institutional investors, asset managers, or sophisticated financial counterparties.
• Experience operating in a post-sale capacity, owning client outcomes after handoff from sales or business development teams.
• Exceptional communication and stakeholder management skills, with the ability to build trust quickly with senior investment professionals and handle difficult conversations with composure.
• Strong analytical and data-driven approach to account management, using performance data and structured frameworks to guide priorities and recommendations.

🏖️ Benefits

• Competitive salary + equity.
• Healthcare coverage.
• 401k retirement plan.

Skills & Technologies

Onsite

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PactFi Inc.

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About PactFi Inc.

PactFi Inc. operates a decentralized automated market maker on the Algorand blockchain, enabling low-slippage stable and volatile token swaps, single-sided liquidity provision, and DAO-to-DAO trading. The protocol uses smart contracts for governance and liquidity incentives, supports programmable liquidity pools, and integrates with wallets and other DeFi services. Revenue comes from trading fees retained within pools, allocated to liquidity providers and the DAO treasury. Founded in 2021, the company maintains open-source code and is governed by a token-based community, focusing on capital-efficient, secure decentralized exchange infrastructure.

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