Account Manager

WorkWhile Inc.

Job Overview

Location

Remote (US)

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary point of contact for assigned customer accounts, ensuring consistent communication and satisfaction throughout the client lifecycle.
• Build and sustain long-term, trusted advisor relationships with key client stakeholders, including executive and C-level sponsors.
• Manage and maintain customer contracts to maximize profitability and ensure alignment with client objectives and company goals.
• Proactively identify and pursue new business opportunities within existing client accounts to exceed sales quotas and drive revenue growth.
• Forecast, track, and report on critical account metrics including quarterly sales results, annual revenue forecasts, and contract renewal rates.
• Prepare and deliver detailed account status reports to internal teams and external clients, ensuring transparency and data-driven decision-making.
• Collaborate closely with the sales team to uncover expansion opportunities within assigned territories and coordinate cross-functional efforts to close deals.
• Ensure timely and successful delivery of WorkWhile’s solutions by aligning internal resources with client needs, timelines, and operational requirements.
• Address and escalate complex client requests or issues promptly, resolving challenges to maintain high client retention and satisfaction levels.
• Maintain accurate and up-to-date records in CRM software (HubSpot or similar) to support pipeline management, reporting, and strategic planning.
• Coordinate with internal stakeholders to communicate progress on monthly and quarterly initiatives to both clients and internal teams.
• Travel to client locations as required to strengthen relationships, conduct on-site meetings, and support account growth initiatives.
• Demonstrate exceptional listening, negotiation, and presentation skills to influence decision-makers and articulate the value of WorkWhile’s offerings.
• Manage multiple account management projects simultaneously while maintaining meticulous attention to detail and meeting all deadlines.
• Leverage strong verbal and written communication skills to clearly convey updates, proposals, and strategic recommendations to clients and internal teams.
• Contribute to a mission-driven culture by embodying ownership, thriving in ambiguity, and helping reshape the future of hourly work for 83 million Americans.

🎯 Requirements

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or Junior Account Manager
• Demonstrable ability to communicate, present, and influence key stakeholders at all organizational levels, including C-suite executives
• Solid experience with CRM software (HubSpot or similar) and Google Suite
• Experience delivering client-focused solutions aligned with customer needs and business objectives
• Proven ability to manage multiple account projects concurrently with sharp attention to detail
• Excellent listening, negotiation, and presentation skills

🏖️ Benefits

• Remote work culture with opportunities for coworking in SF, NY & Toronto
• In-person company offsites
• Medical, dental, & vision coverage
• Flexible time off
• 401(k) with employer match
• WFH stipend to support home office needs

Skills & Technologies

Remote

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WorkWhile Inc.

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About WorkWhile Inc.

WorkWhile is a labor marketplace that uses predictive algorithms to match hourly workers with shifts offered by logistics, warehousing, hospitality, and retail employers across the United States. The platform vets applicants through background checks and skills assessments, then schedules them for shifts that fit their availability and pay preferences. Employers access a pool of pre-qualified workers on demand, while workers gain flexible hours, next-day pay, and benefits such as telemedicine and gas discounts. Founded in 2019, WorkWhile operates primarily in California and Texas, facilitating thousands of daily shift placements for both national brands and local businesses.

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