Account Manager/Account Supervisor

📋 Description

• • As an Account Manager/Account Supervisor at Walter GmbH, you will be the pivotal point of contact, orchestrating the day-to-day interactions between our esteemed clients and our dynamic cross-functional teams. This role demands a proactive and strategic individual who can not only manage client relationships with finesse but also drive operational excellence within the agency.
• • You will be instrumental in fostering strong, trust-based relationships with clients, serving as their primary liaison and ensuring their needs and objectives are not just met, but exceeded. Your ability to understand and articulate the client's business, their overarching goals, and specific objectives will be paramount in guiding our strategic recommendations and ensuring alignment.
• • A key aspect of this role involves taking ownership of tasks, proactively identifying potential challenges, and seizing opportunities to develop and implement innovative solutions. You will be empowered to problem-solve, demonstrating a keen understanding of the client's landscape and translating that into actionable strategies for the agency team.
• • Financial acumen is crucial. You will be expected to proactively track project burn rates, maintain a clear understanding of account financial health, and actively contribute to the development of Statements of Work (SOWs). This involves meticulous planning and diligent oversight to ensure projects remain within budget and scope.
• • Beyond day-to-day management, you will play a vital role in business growth. This includes proactively identifying new opportunities for clients and the agency, contributing to new business pitches, and staying abreast of industry and category trends. Your insights will be critical in informing strategic recommendations that drive client success and agency expansion.
• • Leadership and team management are core components of this position. You will act as a unifier, fostering a collaborative and positive work environment. Your ability to anticipate issues before they arise and propose effective, innovative solutions will be highly valued. You will work cooperatively and respectfully with peers across different agency functions, instilling a sense of seamless productivity and a positive team spirit.
• • You will be expected to independently lead smaller business segments, demonstrating a high level of autonomy and capability. Building and maintaining the trust of both the Account Lead and clients is fundamental to your success in this role.
• • Execution excellence is non-negotiable. You will be responsible for overseeing the production process across a variety of outputs and media, ensuring flawless execution on all assigned projects. Your discerning eye for quality, strong point of view, and ability to push creative boundaries will be essential in elevating the work to the highest standards.
• • Exceptional communication skills are required. You must be able to communicate clearly, concisely, and professionally, both internally and externally. Polished and persuasive presentation skills are necessary for effectively selling in work and delivering reports on results. You will be adept at translating complex internal discussions into clear, applicable client communications, always maintaining a can-do attitude that inspires the team.
• • This role requires a candidate with a proven background in an agency setting, whether that be a traditional advertising agency, an in-house agency, or a broader marketing agency environment. Your experience will provide the foundation for understanding the unique demands and dynamics of agency operations and client service.