Account Manager - APAC

Remote Technologies Inc.

Job Overview

Location

Remote - Australia

Job Type

Full-time

Full Job Description

📋 Description

• Join Remote, a pioneering company revolutionizing global employment and HR solutions, as an Account Manager for the APAC region. We empower businesses of all sizes to navigate the complexities of international hiring, payroll, and compliance with unparalleled ease. Our fully remote, globally distributed team thrives on solving ambitious problems asynchronously, fostering a culture of innovation, curiosity, and ambition across six continents. If you're driven to define the future of work and passionate about building best-in-class HR platforms, this is your opportunity.
• In this pivotal role, you will own and manage the entire sales cycle for a dedicated book of business, focusing on retaining and growing existing customer investments. Your primary objective will be to identify and capitalize on new expansion opportunities, executing strategic upsell and cross-sell initiatives to deepen customer relationships and drive revenue growth.
• You will be instrumental in presenting Remote’s comprehensive suite of services to our existing client base, articulating the value proposition and creating tailored solutions that address their unique business needs. This involves understanding the evolving communication and HR requirements of small and mid-sized businesses and designing pathways for them to leverage our platform effectively.
• A core aspect of your responsibility will be to nurture and maintain strong, strategic partnerships with key customer contacts and advocates. This includes staying in frequent communication, understanding their evolving needs, developing a strategic roadmap for their engagement with Remote, and actively soliciting feedback to enhance their experience and our offerings.
• You will be responsible for generating and executing customer retention initiatives, actively participating in strategic events and leading discussions to foster loyalty and ensure long-term customer success. Your proactive approach will be key to building trust and demonstrating the ongoing value Remote provides.
• Collaboration is central to success at Remote. You will work seamlessly with cross-functional teams, including Sales, Customer Success, and Product, to ensure our customers achieve their desired outcomes and maximize their utilization of our services. This integrated approach guarantees a holistic customer experience.
• You will be empowered to develop and execute proactive client strategies, adapting your approach to consistently achieve and exceed revenue targets per account. This requires a deep understanding of sales processes, strong business acumen, and the ability to forecast outcomes accurately.
• The role demands confidence in developing pipeline, managing forecasts, and providing precise reporting data to stakeholders. You will leverage your understanding of Remote’s services and its competitive positioning within the industry to drive strategic account growth.
• A key part of your success will be your ability to learn complex product solutions quickly and your eagerness to continuously develop new skills and competencies. You will be expected to stay abreast of industry trends and Remote's evolving offerings.
• You will be a proactive self-starter, capable of working independently while also contributing effectively as an active member of the sales team. Resilience, perseverance, and a positive attitude will be essential as you navigate challenges and drive towards achieving your goals.
• This position offers a unique opportunity to make a significant impact on customer satisfaction and business growth within the dynamic APAC market. You will be empowered to take ownership, default to action, and contribute to a company that values innovation, employee growth, and a healthy work-life balance.
• You will report to the Manager, Account Management, and be part of the Sales team, working remotely within the APAC region. Your start date is as soon as possible, and you will be part of a company that champions asynchronous work, allowing you to structure your day around your life, not the other way around.
• Remote's compensation philosophy ensures fair, unbiased pay above in-location rates, with On-Target Earnings ranging from $64,400 to $144,850 USD (60% base salary). We believe in competitive benefits and perks that support our global, distributed workforce, fostering a culture of belonging and continuous development.

🎯 Requirements

• Proven track record in retaining and growing existing accounts, driving net new expansion bookings, and executing upsell/cross-sell strategies within customer accounts.
• Demonstrated success in building and nurturing key customer relationships across various levels, including decision-makers, champions, and C-level stakeholders, to drive successful client outcomes and revenue growth.
• Ability to proactively communicate with key customer contacts to understand their needs, develop strategic roadmaps, and solicit feedback on products and services.
• Strong understanding of sales processes and the ability to create and execute sales motions and tactics to consistently grow revenue per account.
• Excellent verbal and written communication skills, with business fluency in English being essential.
• Highly self-motivated with a strong desire to be in a closing role, coupled with resilience, perseverance, and a positive attitude.

🏖️ Benefits

• Fully remote work environment, allowing you to work from anywhere.
• Flexible paid time off and flexible working hours, supporting an asynchronous work culture.
• Comprehensive parental leave (16 weeks paid) and mental health support services.
• Stock options, learning budget, and home office/IT equipment budget to support your professional growth and well-being.
• Budget for local in-person social events or co-working spaces to foster team connection.

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Remote Technologies Inc.

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About Remote Technologies Inc.

Remote Technologies Inc. provides a cloud-based global payroll, tax, and HR compliance platform that lets companies hire, pay, and manage employees and contractors in over 170 countries without setting up local entities. The software automates onboarding, localized contracts, benefits administration, time tracking, and multi-currency payments while ensuring adherence to local labor and tax regulations. Remote handles visa sponsorships, equity incentives, and intellectual-property protection, serving distributed teams ranging from startups to Fortune 500 enterprises seeking compliant international workforce expansion.

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