Job Overview
Location
Madrid
Job Type
Full-time
Category
Sales
Date Posted
May 7, 2026
Full Job Description
đź“‹ Description
- • The Account Manager will join Fresha’s Southern Europe team in Madrid to build strong relationships with salon customers and drive adoption of the platform’s features, supporting the company’s mission as the AI-powered operating system for beauty, wellness, and self-care.
- • Day to day, the role involves managing and growing a portfolio of salon clients, onboarding new businesses, providing product training and support, identifying upsell opportunities, and ensuring high customer satisfaction and retention through proactive engagement.
- • Fresha is a global leader in beauty and wellness technology, trusted by 140,000+ businesses and 450,000+ professionals, processing over 1 billion appointments, with headquarters in London and 15 offices worldwide, offering an all-in-one platform for booking, POS, marketing, and operations.
- • The role offers the opportunity to develop expertise in SaaS customer success, deepen knowledge of the beauty and wellness industry, master consultative sales techniques, and contribute to scalable growth in a fast-paced, innovative environment with clear paths for impact and advancement.
🎯 Requirements
- • Fluency in Bulgarian and English (spoken and written)
- • Proven experience in account management, customer success, or sales, preferably in SaaS or B2B
- • Strong communication and interpersonal skills with ability to build trust and manage client relationships
- • Self-motivated, proactive, and comfortable working independently in a fast-paced environment
- • Experience with CRM tools and understanding of customer lifecycle management
- • Passion for technology and interest in the beauty, wellness, or self-care industries
🏖️ Benefits
- • Competitive compensation up to €53,000 OTE (On-Target Earnings)
- • Opportunity to work with a globally recognized AI-powered platform in a high-growth industry
- • Hybrid or flexible working arrangements based in Madrid
- • Access to professional development and training resources
- • Chance to collaborate with international teams across 15 global offices
- • Impact-driven role with visibility and influence on customer adoption and retention
Skills & Technologies
About Fresha.com Ltd
Fresha.com Ltd operates a cloud-based booking and payments platform for beauty and wellness businesses. Headquartered in London, the company provides free appointment-scheduling software, integrated card processing, and consumer marketplace tools that let salons, spas, barbershops, and fitness studios manage calendars, accept online bookings, send automated reminders, sell products, and process in-store or no-show payments. Founded in 2015 as Shedul, the service rebranded to Fresha in 2020 and now supports tens of thousands of venues across more than 120 countries, processing millions of appointments monthly through web and mobile applications.
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