Account Manager, Chamber Management SaaS

📋 Description

• • As an Account Manager for Valsoft Corporation’s Chamber Management SaaS platform, you will own the end-to-end customer relationship for hundreds of chambers of commerce across the United States, serving as the primary point of contact and trusted partner responsible for protecting and growing recurring revenue through retention, expansion, and new business development.
• • Day to day, you will run a disciplined 180-day check-in cadence with customers, proactively identify at-risk accounts, manage renewals, address concerns, surface product feedback to engineering, onboard and train new customers, execute pricing increases, close inbound leads, follow up on BDR-generated opportunities, target competitor defectors, and leverage AI tools to personalize outreach, analyze usage patterns, and scale your impact as a one-person commercial team.
• • You will join a growing portfolio of vertical market software businesses backed by permanent capital, serving hundreds of membership-based organizations with strong recurring revenue and high gross margins. The chamber management platform has served US chambers for nearly two decades and is part of a durable, long-term holdings strategy focused on building something lasting, not optimizing for a short-term exit.
• • In this role, you will develop deep product fluency, master consultative account management in a relationship-driven market, build AI-assisted workflows to scale your impact, gain experience driving retention and expansion in a niche SaaS vertical, and position yourself as a strategic partner to small organizations — with the opportunity to influence future headcount needs based on your success in growing ARR and stabilizing gross retention at 90%+.