Account Manager, Enterpise

Fivetran Inc.

Job Overview

Location

Remote, Japan, APAC

Job Type

Full-time

Full Job Description

📋 Description

• The Account Manager, Enterprise will be the primary point of contact for over half of Fivetran’s 100+ customers in Japan, directly influencing customer satisfaction, adoption, and ARR growth through retention, renewals, and expansion.
• Day to day, the role involves owning customer relationships, running business reviews, driving adoption of Fivetran’s platform, managing the full contracting lifecycle, providing accurate forecasts, partnering cross-functionally, resolving escalations, capturing customer feedback, and creating advocate stories — all while maintaining high CSAT/NPS and predictable renewals.
• Fivetran is scaling its Japan business with a small Tokyo office, an APJ hub, and a tight-knit GTM team; the company is committed to making data access as simple and reliable as electricity, with over $5.6B valuation and strong core values of Get Stuck In, Do the Right Thing, and One Team, One Dream.
• The person will learn to navigate complex enterprise SaaS sales cycles, deepen technical fluency in data platforms, build executive-level relationships in Japanese and English, influence product strategy via customer insights, and grow into a trusted advisor role — all while contributing to Fivetran’s mission in a values-driven, collaborative, and globally diverse environment.

🎯 Requirements

• Native Japanese speaker with strong professional English (daily business and executive communication)
• 3+ years (preferably 4–7) of demonstrated success in SaaS Account Management, Customer Success, or Enterprise AE roles managing renewals, upsells and contracting
• Strong project management skills — able to coordinate multi-stakeholder technical projects, migrations and onboarding programs end-to-end
• Exceptional personal integrity and customer centricity — you build trust and act with transparency
• Highly detail-oriented: excellent contract/review discipline, accurate forecasting, and clear documentation
• Proven negotiation experience handling renewals, amendments and commercial conversations

🏖️ Benefits

• 100% employer-paid medical insurance
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants
• Professional development and training opportunities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises

Skills & Technologies

Remote

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Fivetran Inc.

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About Fivetran Inc.

Fivetran Inc. provides automated data integration software that replicates application, database, and event data into cloud data warehouses. It manages schema drift, incremental updates, and normalization, enabling analysts to query live data without engineering overhead. The company serves enterprises needing reliable, governed data pipelines across systems like Salesforce, MySQL, and Snowflake. Founded in 2012, it is headquartered in Oakland, California, with global offices, and operates on a subscription revenue model.

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