Job Overview
Location
Florence
Job Type
Full-time
Category
Sales
Date Posted
March 18, 2026
Full Job Description
đź“‹ Description
- • As an Account Manager at Deliveroo in Florence, you will play a pivotal role in driving the growth and success of restaurant partners within the Italian market by serving as a strategic consultant who leverages data, commercial insight, and relationship expertise to enhance partner performance and satisfaction.
- • Your work will directly impact Deliveroo’s three-sided marketplace by strengthening restaurant relationships, improving supply quality, and contributing to sustainable revenue growth through data-led strategies and proactive commercial engagement.
- • You will manage a diverse portfolio of restaurant brands, focusing on building long-term, high-value partnerships through consistent communication, performance tracking, and tailored growth initiatives that align with both partner goals and Deliveroo’s market objectives.
- • Day-to-day responsibilities include monitoring and analysing key performance indicators (KPIs) such as order volume, customer satisfaction, and operational efficiency, then translating insights into actionable recommendations that help partners optimise their presence on the platform.
- • You will lead commercial negotiations to refine contract terms, improve service levels, and enhance the Consumer Value Proposition (CVP), ensuring mutually beneficial outcomes that support both partner profitability and customer experience.
- • Strategic planning will be central to your role, as you develop and execute portfolio-level strategies aimed at increasing partner loyalty, market share, and long-term performance through targeted initiatives and cross-functional collaboration.
- • Financial oversight is a core component, requiring you to monitor perimeter P&L, identify growth opportunities, flag risks early, and work with finance and operations teams to implement corrective or expansive measures.
- • You will collaborate closely with marketing, product, and operations teams to ensure partners receive integrated support, from campaign execution to platform feature adoption, enabling them to stay competitive and responsive to market trends.
- • The Commercial team in Florence operates as a dynamic, entrepreneurial unit within Deliveroo’s broader global structure, where autonomy, initiative, and data-driven decision-making are encouraged and rewarded.
- • Being part of Deliveroo—now integrated with DoorDash and Wolt—offers exposure to a truly global scale, allowing you to learn from international best practices while contributing to local market success in one of Europe’s most vibrant food cultures.
- • This role provides significant opportunities for professional growth, enabling you to deepen your expertise in account management, commercial negotiation, data analysis, and strategic planning within a fast-evolving, mission-driven organisation.
- • You will develop a nuanced understanding of the Horeca and food delivery sectors, building industry knowledge that is both locally relevant and globally applicable, positioning you for advancement within Deliveroo’s expanding commercial operations.
🎯 Requirements
- • Significant experience in account management or sales, with a proven track record of building and maintaining long-term commercial relationships, preferably in B2B or partner-facing roles.
- • Strong understanding of profit and loss (P&L) management and demonstrated negotiation skills to drive financial performance and improve contractual outcomes.
- • Proven ability to use data analysis tools and project management applications to inform decision-making, track performance, and support strategic planning.
- • Market expertise in the Horeca, restaurant, or food service sectors is highly desirable, including familiarity with operational challenges and trends in the Italian market.
- • Excellent communication and collaboration skills, with fluency in English considered a significant advantage for effective internal and external stakeholder engagement.
🏖️ Benefits
- • Make a visible impact every day by directly improving experiences for restaurant partners, customers, and delivery riders through your strategic contributions.
- • Learn fast in an entrepreneurial environment that offers autonomy, real responsibility, and exposure to fast-paced market dynamics.
- • Build a career, not just a role—stretch your skills, take on new challenges, and grow alongside a business that is constantly evolving and expanding globally.
- • Work within an inclusive, values-driven culture that supports diverse working styles and fosters belonging, creativity, and innovation across teams.
Skills & Technologies
Onsite
About Deliveroo Holdings plc
Deliveroo operates an online food-delivery marketplace connecting consumers with restaurants and grocery retailers through a logistics network of riders. Founded in 2013 in London, the platform processes orders via mobile and web, manages dispatch, and provides data analytics to partners. Revenue comes from commissions, delivery fees, and subscription memberships. It serves urban markets across Europe, Asia-Pacific, and the Middle East, holding licenses as a technology intermediary and courier service provider.
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