Job Overview
Location
Indiana, USA
Job Type
Full-time
Category
Account Manager
Date Posted
February 12, 2026
Full Job Description
📋 Description
- • Join Adthena, an award-winning search intelligence platform, and play a pivotal role in shaping the future of paid search. Leveraging patented AI technology, Adthena empowers brands, marketers, and agencies to gain unparalleled insights into the paid search market, enabling them to dominate their competitive landscapes. Our cutting-edge solutions, including Whole Market View, Smart Monitor, and Local View, provide clients with the clarity needed to optimize their ad spend, significantly increase ROI, and maintain a competitive edge. We are proud to be trusted by global giants such as Citibank, L'Oréal, and Volvo, and with the backing of Updata Partners, we have been at the forefront of redefining search intelligence since 2012. Our commitment to innovation and excellence has been consistently recognized, with Adthena continuing its winning streak in 2025, earning 8 major search industry awards, including Best AI Search Software Solution at the US Search Awards, Best Search Software Tool at the European Search Awards, and Best Software Innovation at the Global Search Awards.
- • As a French-Speaking Account Manager, you will be instrumental in driving customer retention, growth, and risk management for a dedicated portfolio of small to medium-sized customers, contributing approximately $1 million in Annual Recurring Revenue (ARR). Reporting to the Director of Account Management EMEA, you will operate with a high degree of autonomy while receiving robust support and feedback to ensure your success. Your primary objective is to strategically manage your book of business, collaborating closely with Customer Success Managers to proactively identify and mitigate churn risks, thereby ensuring positive customer health and fostering account expansion opportunities.
- • This role offers a unique opportunity to earn through both upsell and retention performance, directly impacting your success and the company's growth. You will focus intently on your allocated clients, capitalizing on expansion opportunities as they arise and nurturing long-term, strategic relationships. Your responsibilities will extend to working across diverse verticals, engaging with both direct clients and agencies at various levels, including C-suite executives, to deeply understand their overt and discreet needs. A key aspect of your role will be fostering and building strategic relationships, enabling you to effectively articulate and quantify Adthena's impact on client outcomes and results, thereby ensuring ongoing satisfaction and facilitating contract renewals.
- • You will be a crucial link between our clients and internal teams, working closely with Customer Success, Product, and Finance departments to develop and execute effective renewal strategies. A significant part of your role involves building rapport with senior and economic stakeholders, identifying potential risks and opportunities within client accounts, and developing and implementing robust recovery plans for clients identified as at-risk. You will be responsible for producing and presenting comprehensive business reviews that highlight client success and future opportunities, and for planning and executing strategic growth plans tailored to your existing client base.
- • Commercial acumen is essential as you will be involved in negotiating commercials and terms of engagement, ensuring mutually beneficial agreements. You will continuously monitor client health, accurately forecast retention rates, and proactively ensure clients are fully aware of Adthena's latest product innovations and available services, maximizing their value from our platform. This position is ideal for a proactive, results-oriented individual who thrives in a dynamic, customer-centric environment and possesses a strong desire to contribute to a leading SaaS company.
- • Adthena fosters a strong, customer-value-oriented culture where the Customer team is central to our success. In our London office, the Account Management and Customer Success roles work in close synergy, pooling expertise to ensure clients achieve their strategic goals. We operate as a cohesive, highly functional team, collaborating with Sales and Marketing to ensure business alignment and a unified approach to client engagement. You will be empowered to take ownership of your accounts, drive strategic initiatives, and contribute significantly to Adthena's continued growth and industry leadership. This is more than just a job; it's an opportunity to make a tangible impact in a fast-paced, innovative, and supportive environment, working with a product that is consistently recognized as best-in-class.
🎯 Requirements
- • Native French speaker with experience working with French or Benelux customers.
- • 2-5 years of experience in Account Management, Sales, or an equivalent client-facing role.
- • Strong commercial understanding, with proven negotiation and objection handling skills.
- • Proven ability to meet upsell and retention KPIs, and nurture customer relationships long-term.
- • Confident communication skills, both verbal and written, with the ability to engage senior stakeholders, including C-level executives.
- • Ability to think on your feet, problem-solve creatively, and build compelling business cases.
🏖️ Benefits
- • Trust-Based Vacation: Take as much time off as you need, when you need it.
- • Remote-First & Flexible Work: Work how and where you do your best, with full autonomy over your day.
- • Career Growth: Bespoke training and career development via 'Sherpa plans' to guide your growth.
- • Private Medical Insurance: Fully covered health care.
- • Mental Health Support: Employee Assistance Program offering 24/7 confidential counselling and access to 'healthier living' services like HeadSpace.
- • Family Care Package: Up to 6 months fully paid maternity leave, and 2 months paternity leave.
Skills & Technologies
Remote
About Adthena Limited
Adthena is a leading global intelligence platform that helps businesses understand and navigate the competitive digital advertising landscape. Leveraging advanced AI and machine learning, Adthena provides actionable insights into market trends, competitor strategies, and audience behavior. Their platform offers comprehensive market intelligence, including search, display, and social advertising data, enabling clients to optimize their advertising spend, identify new opportunities, and gain a significant competitive advantage. Adthena serves a wide range of industries, empowering brands, agencies, and publishers to make data-driven decisions and achieve superior campaign performance in the complex digital ecosystem.
