Account Manager (Fully Remote)

📋 Description

• • As an Account Manager at Plexus Corp., you will serve as a strategic partner to enterprise clients, driving growth and delivering real impact by transforming legal operations through automation and value realization. Your role is critical in increasing Net Revenue Retention to 115%+ across a high-value portfolio overseeing $3M+ in Annual Recurring Revenue, ensuring clients achieve measurable outcomes and see Plexus as a mission-critical partner.
• • Day to day, you will own strategic relationships across a blended client portfolio, lead Executive Business Reviews (QBRs) to align on goals and surface value, drive renewal and expansion discussions with commercial acumen, collaborate with Sales, Product, and Implementation teams, act as a trusted advisor to senior stakeholders on automation strategies, and proactively manage escalations with maturity and urgency.
• • Plexus is a fast-growing global legal tech company transforming the value of legal services, with products trusted by over 200 leading brands including L’Oréal, Coca-Cola, and Nike. The company fosters a culture of curiosity, client obsession, growth mindset, and outcome-focused execution, where employees are encouraged to challenge the status quo and embrace change in a dynamic, evolving environment.
• • In this role, you will develop executive-level partnership skills, master data-led storytelling of ROI and strategic value, gain experience in complex enterprise account planning and whitespace identification, and grow your career through internal promotion opportunities, mentorship, and ownership of processes that influence company-wide growth goals.