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Account Manager II, Client Success

DISA Global Solutions

Job Overview

Location

USA - Remote

Job Type

Full-time

Full Job Description

📋 Description

• Own and cultivate a portfolio of DISA Healthcare Technology Division’s largest clients, serving as the single point of accountability for every aspect of the relationship—from day-to-day support to multi-year strategic planning.
• Immerse yourself in each client’s business model, hiring workflows, compliance mandates, and growth objectives so you can translate DISA’s full suite of background-screening, drug-testing, and onboarding solutions into measurable value.
• Build and maintain living account plans that map quarterly milestones, expansion opportunities, risk factors, and executive sponsors; update these blueprints in Salesforce after every interaction so the entire organization has real-time visibility.
• Drive revenue growth by identifying upsell and cross-sell opportunities within existing contracts—whether that means adding international screening, occupational health services, or advanced analytics—and shepherd those deals from discovery to signature.
• Lead Quarterly Business Reviews (QBRs) that are equal parts performance report, strategic workshop, and executive storytelling session; travel on-site when needed to present insights, celebrate wins, and secure buy-in for the next growth phase.
• Translate complex compliance data into concise, C-suite-ready narratives that demonstrate ROI, mitigate risk, and position DISA as an indispensable partner rather than a vendor.
• Anticipate and neutralize churn risks by performing root-cause analyses on service gaps, billing discrepancies, or technology pain points, then orchestrate cross-functional “tiger teams” to implement fixes before they escalate.
• Coordinate seamlessly with Operations, Product, Legal, and Finance to ensure SLAs are met, invoices are accurate, and new features are configured to match each client’s unique policy requirements.
• Champion best-practice sharing across the Client Success organization by documenting winning plays, mentoring junior Account Managers, and participating in monthly knowledge-exchange forums.
• Maintain meticulous CRM hygiene—every call, email, escalation, and contract amendment logged with next-step clarity—so leadership can forecast revenue and resource needs with confidence.
• Monitor competitive threats and market shifts within your accounts, briefing internal stakeholders on emerging needs for AI-driven analytics, mobile-first applicant portals, or global screening capabilities.
• Represent DISA at industry conferences and client advisory boards, gathering voice-of-customer insights that directly influence the product roadmap and marketing strategy.
• Embrace a consultative mindset: challenge clients to rethink legacy processes, pilot innovative screening methodologies, and adopt new compliance frameworks that keep them ahead of regulatory curves.
• Contribute to special projects—ranging from customer-journey mapping to pricing-model redesign—that elevate the entire Client Success function and reinforce DISA’s reputation as a Top Workplace.

🎯 Requirements

• 3–5 years of strategic account management experience, preferably in pre-hire screening, background checks, HR tech, or compliance services
• Demonstrated success managing complex, multi-year solutions with senior-level stakeholders, including C-suite executives
• High-school diploma or GED required; Associate’s degree or equivalent experience preferred
• Strong command of Salesforce CRM and Microsoft Office; ability to create executive-level dashboards and forecasts
• Willingness to travel up to 25 % for onsite QBRs, trade shows, and strategic planning sessions

🏖️ Benefits

• 401(k) with highly competitive company match
• 11 paid holidays plus personal and sick PTO
• Comprehensive medical, dental, and vision coverage with HSA/FSA options
• Educational assistance program and internal learning & development resources for continuous career growth

Skills & Technologies

Remote

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DISA Global Solutions

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About DISA Global Solutions

DISA Global Solutions delivers mission-critical compliance solutions, covering the entire employee lifecycle for businesses of all sizes. They specialize in monitoring and screening services, including background checks, drug testing, occupational health, and DOT compliance. DISA caters to diverse industries like healthcare, transportation, staffing, and entertainment. Their solutions integrate with existing ATS/HRIS systems, providing consolidated reporting and analytics. With a focus on accuracy and efficiency, DISA helps companies make informed hiring decisions and maintain compliance across borders. DISA proudly serves over 30% of Fortune 500 companies, demonstrating their industry leadership and trusted reputation.

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