Account Manager, Indirect National Account Manager

📋 Description

• • As an Account Manager, Indirect National Account Manager at Comcast Corporation, you will play a pivotal role in driving revenue growth and customer satisfaction by managing a strategic portfolio of SMB to Enterprise customers through indirect sales channels. You will be responsible for developing and executing account strategies that identify upsell, cross-sell, and retention opportunities while ensuring alignment with Comcast Business’s suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions. This role demands a proactive, consultative approach to uncover customer needs and position Comcast as a trusted technology partner.
• • Your day-to-day responsibilities will include making outbound cold calls and handling inbound inquiries to meet or exceed monthly sales quotas, maintaining accurate sales records and forecasts, and generating new leads through prospecting activities such as social networking, partner engagement, and channel collaboration. You will serve as a subject matter expert on Comcast’s product portfolio, articulating technical and business value to stakeholders across customer organizations.
• • You will partner closely with sales support, project management, and service assurance teams to ensure seamless delivery and end-to-end customer satisfaction, leveraging internal resources to resolve issues and enhance the customer experience. Consistent pipeline management and disciplined follow-up will be critical to sustaining performance and achieving budget targets.
• • Success in this role requires strong organizational skills, adaptability to change, and the ability to learn and apply technical knowledge about networking, security, and cloud-based solutions. You must possess excellent verbal and written communication skills to build relationships, negotiate effectively, and present solutions clearly to both technical and non-technical audiences.
• • The role demands regular, consistent attendance with flexibility to work nights and weekends as needed, and a commitment to upholding Comcast’s Operating Principles, including customer obsession, inclusion, and integrity. You will be expected to own the customer experience by advocating for seamless digital solutions and acting as a promoter of Comcast’s technology and services.
• • You will contribute to a culture of teamwork and continuous learning, staying informed about emerging technologies and competitive market dynamics to ensure Comcast’s solutions remain differentiated and compelling in the marketplace. Your efforts will directly support revenue attainment, customer retention, and long-term account growth.
• • This position offers significant earning potential through a targeted commission structure, with upside opportunities for overachievement, and is supported by Comcast’s comprehensive benefits package designed to support employees’ physical, financial, and emotional well-being.