Job Overview
Location
Indiana, USA
Job Type
Full-time
Category
Account Manager
Date Posted
February 27, 2026
Full Job Description
đź“‹ Description
- • We are seeking a dynamic and bilingual Account Manager, fluent in both Italian and English, to join our growing team at WeTravel, Inc. In this pivotal role, you will be instrumental in empowering travel businesses to achieve their full potential by leveraging our innovative platform. You will serve as a trusted advisor and primary point of contact for a diverse portfolio of clients, ranging from independent travel organizers to established travel companies. Your mission will be to ensure our clients not only maximize the value they derive from WeTravel but also feel consistently supported and engaged throughout their journey with us.
- • As a key member of our Account Management team, you will operate at the core of the customer lifecycle. Your responsibilities will encompass a broad spectrum of client engagement, from proactive relationship nurturing to the strategic identification and pursuit of growth opportunities. You will be the voice of the customer within WeTravel, collaborating closely with Sales, Customer Support, and Product teams to relay invaluable customer feedback, insights, and suggestions that will directly influence the evolution of our platform and services.
- • This role demands a proactive, curious, and solutions-oriented individual who genuinely thrives on helping businesses succeed. You will be adept at managing multiple client relationships simultaneously, understanding their unique challenges and objectives, and providing tailored guidance and support. Your ability to build strong, trust-based relationships will be paramount, as will your skill in navigating complex client needs and delivering effective solutions.
- • A significant portion of your day-to-day activities will involve addressing client inquiries, troubleshooting issues, and proactively identifying opportunities to enhance their experience and expand their use of our platform through upsell and cross-sell initiatives. You will be expected to maintain a deep understanding of our product offerings and how they can best serve the evolving needs of the travel industry.
- • We are looking for someone who is comfortable and effective in both reactive support scenarios and proactive growth conversations. You will act as a strategic partner, offering hands-on support and insightful advice to help our clients navigate the complexities of the travel market and achieve their business goals. Your adaptability and excellent communication skills, both written and verbal, will be crucial in fostering strong client partnerships.
- • You will be responsible for managing and nurturing relationships with both new and existing clients, ensuring their ongoing satisfaction and success. This includes conducting regular check-ins, performance reviews, and strategic planning sessions to align WeTravel's capabilities with client objectives.
- • Proactively identifying opportunities to upsell or expand product usage will be a key performance indicator. You will leverage your understanding of client needs and our product suite to propose solutions that drive greater value and efficiency for their businesses.
- • Serving as a key point of contact for client questions, concerns, and technical issues, you will ensure timely and effective resolution, maintaining high levels of client satisfaction.
- • Collaborating cross-functionally with Sales, Support, and Product teams is essential. You will act as a bridge, sharing customer feedback, market insights, and best practices to inform product development and service improvements.
- • Gathering and sharing customer feedback to improve product and service delivery will be a continuous effort. Your insights will be critical in shaping the future of WeTravel.
- • Solving customer issues with a calm, proactive, and friendly approach is expected. You will be empowered to find creative and effective solutions to client challenges.
- • Driving long-term client satisfaction and engagement is the ultimate goal. You will focus on building lasting partnerships that contribute to mutual success and growth.
- • This role is ideal for someone who is passionate about the travel industry, enjoys working in a fast-paced SaaS environment, and is driven by the success of others. You will contribute to a product that empowers travel entrepreneurs and helps them create exceptional experiences for their travelers. Your ability to manage multiple priorities, remain calm under pressure, and adapt to a remote-first culture will be key to your success.
🎯 Requirements
- • Native or C2 level Italian speaker and fully proficient in English (required)
- • 2+ years of experience in B2B account management or customer success
- • Excellent communication skills—both written and verbal
- • Strong interpersonal and customer service instincts
- • Solutions-oriented and calm under pressure
- • Willingness to travel up to 10% for client visits
🏖️ Benefits
- • Attractive compensation
- • Generous "Time to Recharge" policy — enjoy unlimited paid time off
- • Amsterdam Program – visit HQ in Amsterdam for 2-4 weeks annually
- • Extensive paid family leave
- • Three paid volunteer days per year
About WeTravel, Inc.
WeTravel is a San-Francisco-based fintech-travel platform that provides payment, booking and itinerary management tools for group travel organizers and tour operators. Its SaaS solution enables travel companies to collect funds, manage client documents, create custom booking pages and automate supplier payouts while offering travelers multi-currency payment options. Founded in 2016, the company focuses on small to mid-size travel businesses worldwide, integrating banking, payment processing and customer management into one dashboard.
