Account Manager (Los Angeles) - Bilingual

📋 Description

• • As an Account Manager at Grubhub, you will play a pivotal role in nurturing and expanding our network of Small and Medium-sized Business (SMB) restaurant partners. Your primary responsibility will be to manage a dedicated portfolio of restaurants, ensuring their success and growth on the Grubhub platform. This involves a deep dive into optimizing their Grubhub presence, from refining menu details to implementing strategies that enhance visibility and drive customer orders.
• • You will be the main point of contact for your assigned restaurants, building strong, collaborative relationships based on trust and mutual benefit. This includes understanding their unique business needs, challenges, and aspirations, and aligning Grubhub's offerings to help them achieve their goals.
• • A key aspect of your role will be to proactively identify opportunities to increase restaurant partners' revenue and customer reach. This could involve advising on menu pricing, promoting special offers, or suggesting ways to improve their online ordering experience.
• • You will be instrumental in ensuring restaurant partners are fully leveraging Grubhub's suite of products and services. This requires developing a comprehensive understanding of Grubhub's features, benefits, and the value proposition they offer to businesses, and effectively communicating this knowledge to partners.
• • Your day-to-day will involve regular communication with restaurant owners and managers. You'll conduct scheduled check-ins to gauge satisfaction, gather valuable feedback, and proactively address any concerns or issues that may arise. This requires excellent listening skills and the ability to translate feedback into actionable insights.
• • You will be responsible for responding to restaurant inquiries and resolving account-related issues efficiently. When necessary, you will expertly route complex problems to the appropriate internal departments, ensuring timely resolution and maintaining high levels of partner satisfaction.
• • Maintaining meticulous records of all client interactions is crucial. This includes documenting discussions, outlining agreed-upon action items, and tracking follow-up tasks to ensure accountability and continuity of service.
• • You will actively participate in ongoing training sessions and workshops designed to enhance your product knowledge, refine your sales and account management skills, and keep you abreast of the latest industry best practices. This commitment to continuous learning is vital for success in this dynamic role.
• • Beyond individual account management, you will contribute to broader team objectives and initiatives. Your proactive approach and willingness to collaborate will be key in driving collective success and fostering a positive, growth-oriented team environment.
• • This role offers a unique opportunity to directly impact the success of local businesses, contributing to the vibrant culinary landscape of Los Angeles. By helping restaurants thrive, you'll be making a tangible difference in your community and within a leading online food ordering platform.
• • You will be expected to develop a robust understanding of Grubhub's platform, including its operational aspects, marketing tools, and customer engagement features, to provide comprehensive support and strategic guidance to your restaurant partners.
• • The role demands a proactive mindset, where you are constantly seeking ways to add value to your partners, whether through suggesting menu optimizations, advising on promotional strategies, or highlighting new platform features that can drive incremental business.
• • You will be a key advocate for your restaurant partners within Grubhub, relaying their feedback and needs to internal teams to help shape the future of our products and services.
• • Success in this position will be measured by your ability to retain and grow your portfolio of restaurants, increase their order volume and revenue, and maintain high levels of partner satisfaction and engagement.
• • You will be empowered to make data-informed decisions regarding your accounts, utilizing available reports and insights to identify trends and opportunities for growth.
• • This position requires a strong ability to balance multiple priorities, manage your time effectively, and consistently meet or exceed performance targets in a fast-paced, results-driven environment.
• • You will be a key contributor to Grubhub's mission of strengthening local restaurants and fostering community connections through innovative technology and dedicated support.