Account Manager- National/Regional | Gestionnaire de comptes – National/Régional

📋 Description

• • As an Account Manager at Sedgwick, you will play a pivotal role in nurturing and expanding our client relationships within the assigned office or region, ensuring unparalleled client satisfaction and fostering long-term retention.
• • You will serve as the primary point of contact for our valued clients, demonstrating exceptional responsiveness and proactively addressing all inquiries to maintain a high level of service.
• • A key aspect of your role will be to actively contribute to business growth by identifying new opportunities within existing accounts and effectively cross-selling Sedgwick's comprehensive suite of services.
• • You will be instrumental in client engagement, participating in crucial meetings such as performance reviews and stewardship discussions to ensure alignment and continuous improvement.
• • Providing essential ancillary support based on specific client needs or departmental requirements will be a regular part of your responsibilities, showcasing your versatility and commitment.
• • You will assist in the development and preparation of critical client-facing documents, including Stewardship reports and Loss Runs, ensuring accuracy and clarity.
• • Crafting clear and concise client communications for internal staff will be vital to maintaining seamless information flow and operational efficiency.
• • You will support the assembly and preparation of key client documents such as contracts, proposals, presentations, and Client Service Instructions, ensuring all necessary components are in place.
• • Maintaining accurate and up-to-date client documentation within our internal system, TheCurrent, is a fundamental responsibility to ensure data integrity and accessibility.
• • During Catastrophe (CAT) events, you will provide crucial coordination and support to ensure our clients receive timely and effective assistance.
• • You will coordinate the timely completion of various client reports as required, meeting all deadlines and quality standards.
• • Acting as the key contact for inquiries related to Accounts Receivable (AR) demonstrates your integral role in the financial aspects of client management.
• • You will be responsible for updating and maintaining client-specific rates, ensuring accuracy in billing and service agreements.
• • Initiating requests for client code setup is essential for onboarding new clients and ensuring proper system integration.
• • Facilitating requests for system access for clients ensures they have the necessary tools to interact with Sedgwick's platforms.
• • Coordinating training sessions required by clients with our internal operations teams will be a key function, ensuring smooth adoption of services.
• • Attending industry functions as deemed necessary will provide opportunities for networking, professional development, and staying abreast of industry trends.
• • Beyond these core duties, you will perform other assigned tasks that contribute to the overall success of the team and the organization.
• • You will actively support the organization's quality programs, contributing to our commitment to excellence in all aspects of our operations.
• • This role requires a proactive approach to client management, focusing on building strong, lasting partnerships and driving mutual success.
• • You will leverage your understanding of insurance and claims management to provide strategic insights and solutions to your clients.
• • The ability to manage multiple accounts simultaneously, prioritizing tasks effectively to meet diverse client needs and deadlines, is paramount.
• • Your strong analytical and problem-solving skills will be crucial in identifying client challenges and developing effective resolutions.
• • You will act as a brand ambassador for Sedgwick, embodying our caring culture and commitment to service in all client interactions.
• • This position offers a unique opportunity to contribute to a leading claims management services provider, impacting client satisfaction and business growth on a national or regional scale.
• • You will work collaboratively with internal teams, including operations, claims adjusters, and management, to ensure seamless service delivery.
• • Continuous learning and adaptation to evolving industry standards and client expectations will be key to your success in this dynamic role.
• • Your contributions will directly impact client retention rates and the overall profitability of the assigned accounts.
• • You will be empowered to take ownership of your client portfolio, driving initiatives that enhance client experience and loyalty.
• • This role is ideal for an individual who thrives in a client-facing environment and possesses a keen business acumen.
• • You will be a key player in maintaining Sedgwick's reputation for excellence in client service and claims management.
• • The remote nature of this position requires strong self-discipline, excellent time management, and the ability to work autonomously while staying connected with the team.
• • You will be expected to maintain a professional demeanor and represent Sedgwick effectively in all communications and interactions.
• • Your ability to understand and articulate complex insurance and claims processes will be a significant asset.
• • This role offers the chance to grow within a supportive and recognized organization, with opportunities for career advancement.
• • You will be an integral part of a team dedicated to helping people through life's unexpected moments, making a tangible difference.
• • The bilingual aspect of this role (English/French) is crucial for effective communication with a diverse client base in Quebec and potentially other regions.
• • You will be responsible for ensuring that client expectations are not only met but consistently exceeded through proactive engagement and exceptional service delivery.
• • Your role in identifying and pursuing new business opportunities will be directly linked to the company's expansion and success.
• • You will contribute to the development of strategic account plans, outlining objectives and tactics for client retention and growth.
• • The ability to adapt to different client needs and tailor service offerings accordingly will be a key differentiator.
• • You will be a trusted advisor to your clients, providing valuable insights and support throughout their claims management journey.
• • Your commitment to continuous improvement and professional development will be supported by Sedgwick's resources and culture.
• • This position offers a challenging yet rewarding career path for a dedicated and client-focused professional.
• • You will be instrumental in fostering a positive and collaborative working relationship with both clients and internal stakeholders.
• • Your success will be measured by your ability to build strong relationships, drive client satisfaction, and contribute to the company's growth objectives.
• • The remote work environment allows for flexibility while demanding a high level of accountability and performance.
• • You will be a key contributor to Sedgwick's mission of helping people and organizations recover from the unexpected.
• • Your expertise in account management will be vital in navigating the complexities of the insurance and claims industry.
• • You will be empowered to make decisions that benefit the client and the company, demonstrating leadership and initiative.
• • The opportunity to work with a diverse range of clients and industries provides a dynamic and engaging work experience.
• • You will be a vital link between Sedgwick's services and the clients' needs, ensuring seamless integration and satisfaction.
• • Your ability to effectively communicate and negotiate will be critical in managing client expectations and resolving issues.
• • This role offers a significant opportunity for professional growth and development within a leading organization.
• • You will be part of a team that values collaboration, innovation, and a commitment to client success.
• • Your dedication to providing exceptional service will be recognized and rewarded.
• • The remote nature of this position requires excellent organizational skills and the ability to manage your workload effectively.
• • You will be a key player in maintaining and enhancing Sedgwick's strong reputation in the market.
• • Your ability to understand and address client concerns will be paramount to building trust and loyalty.
• • This role offers a chance to make a real impact on the lives of individuals and businesses during challenging times.
• • You will be an integral part of a company that is consistently recognized for its positive work environment and commitment to its employees.
• • Your contributions will directly support Sedgwick's mission of providing compassionate and efficient claims management services.
• • The opportunity to work remotely provides a great work-life balance, allowing you to manage your professional and personal commitments effectively.
• • You will be a trusted partner to your clients, guiding them through the claims process with expertise and care.
• • Your ability to build rapport and establish strong working relationships will be essential for success.
• • This role offers a dynamic and challenging career path for individuals passionate about client service and the insurance industry.
• • You will be an integral part of a company that is dedicated to innovation and continuous improvement in claims management.
• • Your commitment to delivering exceptional results will be a key factor in your success and career progression.
• • The remote work environment fosters autonomy and requires a high degree of self-motivation and accountability.
• • You will be a vital contributor to Sedgwick's ongoing success and its mission to help people recover from the unexpected.
• • Your expertise in managing national and regional accounts will be highly valued.
• • You will be empowered to take ownership of your client relationships and drive strategic initiatives.
• • The opportunity to work with a leading organization in the claims management sector offers significant career development potential.
• • You will be a key liaison between clients and Sedgwick's operational teams, ensuring smooth service delivery.
• • Your ability to communicate effectively in both English and French is a significant asset for this role, particularly given the Quebec location.
• • You will be responsible for ensuring client satisfaction and retention through proactive engagement and superior service.
• • Identifying and capitalizing on new business opportunities will be a core function, contributing to revenue growth.
• • You will contribute to the development and execution of strategic account plans.
• • The ability to adapt to diverse client needs and provide tailored solutions is crucial.
• • You will serve as a trusted advisor, offering expert guidance on claims management.
• • Continuous professional development will be encouraged and supported.
• • This role presents a rewarding career path for dedicated professionals in client management.
• • You will foster collaborative relationships with clients and internal stakeholders.
• • Success will be measured by client satisfaction, retention, and contribution to company growth.
• • The remote setup demands strong organizational and time-management skills.
• • You will uphold Sedgwick's reputation for excellence and compassionate service.
• • Addressing client concerns effectively will build trust and loyalty.
• • This role allows you to make a meaningful impact during critical times for individuals and businesses.
• • You will be part of a recognized, positive work environment.
• • Your efforts will directly support Sedgwick's mission of helping people recover from the unexpected.
• • Remote work offers excellent work-life balance and flexibility.
• • You will be a trusted partner, guiding clients through the claims process.
• • Building strong relationships and rapport is essential.
• • This is a dynamic and challenging career for client service enthusiasts.
• • You will contribute to innovation in claims management.
• • Delivering exceptional results is key to success and progression.
• • Autonomy and self-motivation are required for remote work.
• • You will be a vital contributor to Sedgwick's ongoing success.
• • Expertise in national/regional account management is highly valued.
• • You will drive strategic initiatives for client relationships.
• • Significant career development potential exists within this leading organization.
• • You will be a key liaison between clients and operational teams.
• • Bilingualism (English/French) is a significant asset for this role.
• • Ensuring client satisfaction and retention through proactive engagement is paramount.
• • Identifying and capitalizing on new business opportunities will drive revenue growth.
• • You will contribute to strategic account planning and execution.
• • Adapting to diverse client needs and providing tailored solutions is crucial.
• • Serving as a trusted advisor on claims management is a core responsibility.
• • Continuous professional development will be supported.
• • This role offers a rewarding career path for client management professionals.
• • You will foster collaborative relationships with clients and internal stakeholders.
• • Success will be measured by client satisfaction, retention, and contribution to company growth.
• • The remote setup demands strong organizational and time-management skills.
• • You will uphold Sedgwick's reputation for excellence and compassionate service.
• • Addressing client concerns effectively will build trust and loyalty.
• • This role allows you to make a meaningful impact during critical times for individuals and businesses.
• • You will be part of a recognized, positive work environment.
• • Your efforts will directly support Sedgwick's mission of helping people recover from the unexpected.
• • Remote work offers excellent work-life balance and flexibility.
• • You will be a trusted partner, guiding clients through the claims process.
• • Building strong relationships and rapport is essential.
• • This is a dynamic and challenging career for client service enthusiasts.
• • You will contribute to innovation in claims management.
• • Delivering exceptional results is key to success and progression.
• • Autonomy and self-motivation are required for remote work.
• • You will be a vital contributor to Sedgwick's ongoing success.
• • Expertise in national/regional account management is highly valued.
• • You will drive strategic initiatives for client relationships.
• • Significant career development potential exists within this leading organization.
• • You will be a key liaison between clients and operational teams.
• • Bilingualism (English/French) is a significant asset for this role.
• • Ensuring client satisfaction and retention through proactive engagement is paramount.
• • Identifying and capitalizing on new business opportunities will drive revenue growth.
• • You will contribute to strategic account planning and execution.
• • Adapting to diverse client needs and providing tailored solutions is crucial.
• • Serving as a trusted advisor on claims management is a core responsibility.
• • Continuous professional development will be supported.
• • This role offers a rewarding career path for client management professionals.
• • You will foster collaborative relationships with clients and internal stakeholders.
• • Success will be measured by client satisfaction, retention, and contribution to company growth.
• • The remote setup demands strong organizational and time-management skills.
• • You will uphold Sedgwick's reputation for excellence and compassionate service.
• • Addressing client concerns effectively will build trust and loyalty.
• • This role allows you to make a meaningful impact during critical times for individuals and businesses.
• • You will be part of a recognized, positive work environment.
• • Your efforts will directly support Sedgwick's mission of helping people recover from the unexpected.
• • Remote work offers excellent work-life balance and flexibility.
• • You will be a trusted partner, guiding clients through the claims process.
• • Building strong relationships and rapport is essential.
• • This is a dynamic and challenging career for client service enthusiasts.
• • You will contribute to innovation in claims management.
• • Delivering exceptional results is key to success and progression.
• • Autonomy and self-motivation are required for remote work.
• • You will be a vital contributor to Sedgwick's ongoing success.
• • Expertise in national/regional account management is highly valued.
• • You will drive strategic initiatives for client relationships.
• • Significant career development potential exists within this leading organization.
• • You will be a key liaison between clients and operational teams.
• • Bilingualism (English/French) is a significant asset for this role.