Account Manager (Netherlands)

📋 Description

• • As an Account Manager at ControlUp Technologies Ltd., you will manage a portfolio of approximately 200 accounts in the Netherlands, focusing on post-sale relationship management to ensure customer success, improved ROI, and high renewal rates. This role is critical to driving retention, expansion, and lifetime value by aligning customer goals with ControlUp’s digital employee experience (DEX) and IT operations platform.
• • Day to day, you will engage with customers to understand their business challenges, act as their trusted advisor, and facilitate successful onboarding and adoption of software solutions. You will collaborate closely with Customer Success Managers, Solution Engineers, and Professional Services teams to deliver a superior customer experience, monitor product usage, and identify opportunities for upsell, cross-sell, and renewal negotiations.
• • ControlUp is a global leader in DEX, unifying monitoring, automation, and proactive remediation into a single platform that eliminates tool sprawl and enables IT teams to prevent issues before they impact employees. The company fosters a collaborative, innovative culture with a global mindset, valuing lifelong learning, initiative, and customer-centricity across geographically distributed teams (PODs).
• • In this role, you will develop strong commercial acumen, refine your ability to manage complex SaaS accounts, and grow expertise in enterprise software sales, customer success, and cross-functional collaboration. You will gain experience in seven-figure renewal negotiations, strategic account planning, and leveraging data to drive customer outcomes—positioning you for advancement in account management, sales leadership, or customer success roles within a high-growth technology environment.