Account Manager (Operations), Events

📋 Description

• • **About the Role:**
• • Join OMG UK Limited as an Account Manager (Operations) and step into a pivotal role within our dynamic events team. You will be instrumental in collaborating with a high-profile motorsport client to conceptualize, develop, and execute world-class events, sophisticated hospitality programmes, and impactful brand experiences. This role demands a strategic thinker with a proven background in account management, a deep understanding of global event planning and execution, expertise in VIP hospitality, and exceptional client servicing skills. You will be an integral part of a creative and forward-thinking team, actively contributing to ongoing projects and ensuring the seamless delivery of exceptional experiences.
• • **Client & Rightsholder Management:**
• • As the primary point of contact for our esteemed client, you will be responsible for cultivating and nurturing robust, long-term relationships built on trust and mutual success. This extends to supporting and strengthening relationships with key rightsholders, a diverse range of vendors and suppliers, partner agencies, and our internal teams. A critical aspect of this role is to deeply understand the client's objectives, specific needs, and overarching expectations. This insight will guide your efforts to ensure that all event and hospitality deliverables not only meet but consistently exceed client expectations. You will also foster strong, collaborative relationships with the Formula One partnerships team and other relevant stakeholders, ensuring clear, consistent communication and maintaining a high level of trustworthiness.
• • **Events, Hospitality & Guest Management:**
• • This role involves significant involvement in the meticulous planning and flawless execution of corporate hospitality programmes at Grand Prix events across the globe. Your responsibilities will span both on-track and off-track activations. You will be the central coordinator, liaising effectively with suppliers, hospitality providers, rightsholders, and race promoters to guarantee smooth operations and seamless delivery of all guest experiences. A key duty includes overseeing the creation and timely distribution of essential event materials, such as invitations, detailed itineraries, and event programmes. You will also support the coordination and management of the production and build-out of hospitality spaces and brand activations, from the initial brief and design stages through to final build and delivery. Furthermore, you will coordinate guest logistics as required, which may include managing travel arrangements, transportation, accommodation, and the intricate process of pass and ticketing management, ensuring all guests have seamless access. You will also coordinate and manage team logistics, including travel and accommodation, alongside the organization of access and passes for the internal team. A significant part of your role will involve liaising with the dedicated guest management team, providing support for the guest management system and inbox, ensuring all communications are handled efficiently, and meeting client deadlines and expectations for your allocated races.
• • **Budget & Financial Management:**
• • Assist in the meticulous management of event budgets, ensuring that all expenditures strictly align with client expectations and contractual agreements. You will support the process of managing contracts, curating purchase orders, and conducting financial reconciliations with vendors and suppliers. A crucial responsibility is to track and manage all costs associated with events and activations, maintaining up-to-date budget records and proactively flagging any potential issues or discrepancies. Regular reporting on financial status and budget adherence to senior members of the team is also a key component of this role.
• • **On-Site Management:**
• • During Formula 1 race events, you will be responsible for managing hospitality and event operations on the ground, adeptly handling any issues or changes that arise in real-time. You will serve as a key point of contact for clients, VIP guests, and suppliers, consistently striving to ensure the best possible experience for all attendees. This includes managing the creation and coordination of detailed rooming lists, comprehensive itineraries, precise run-of-shows, and essential briefing packs. You will also support in the production and oversee the build elements for hospitality spaces and fan activation areas as needed. Your role will involve handling any ad-hoc client requests and challenges with efficiency, professionalism, and a solutions-oriented approach. Flexibility to work across multiple time zones is essential for this aspect of the role.
• • **Reporting & Communication:**
• • Provide regular, clear, and concise updates to clients regarding event progress, hospitality arrangements, and any necessary changes. You will maintain and manage key planning documents, including trackers and status documents, ensuring all team members are consistently informed of updates and changes. Prepare professional presentations for clients and detailed briefing documents for suppliers and internal team members. A vital part of the post-event process is preparing comprehensive reports that outline key outcomes, gather feedback, and provide actionable recommendations for future events. You will also manage and delegate tasks effectively within the team, ensuring all responsibilities are executed efficiently and within agreed-upon deadlines.
• • **About the Agency:**
• • Join Fuse, a culturally connected and seriously effective global agency that excels at connecting brands with their audiences through passion points in sport, music, film & television, and gaming & esports. Powered by Omnicom Media Group, we offer a unique edge in strategy, execution, and measurement. Our London HQ is home to 120 talented individuals, complemented by a global team of 300. We work with an impressive roster of clients, including PepsiCo, Vodafone, Nissan, British Gas, Renault, Enterprise Rent-A-Car, McDonald’s, and Just Eat Takeaway.com. We are committed to fostering an environment where difference is valued, and everyone can thrive in a culture of equality, inclusion, and belonging.