Job Overview
Location
Metro Manila, Philippines
Job Type
Full-time
Category
Account Manager
Date Posted
February 28, 2026
Full Job Description
đź“‹ Description
- • As an Account Manager at Pearl Talent, you will be the cornerstone of our client experience, taking full ownership of post-sale relationships to ensure unparalleled client satisfaction, foster long-term retention, and drive significant account growth. This role transcends conventional account management; it requires you to cultivate white-glove relationships with a diverse array of clients, including vendors, contractors, healthcare providers, and B2B clients operating within dynamic sectors such as SaaS, construction tech, healthcare AI, and social commerce platforms. You will serve as the vital internal advocate for your clients, meticulously capturing their feedback, anticipating their evolving needs, championing product adoption, and proactively identifying opportunities for account expansion and valuable referrals, all while upholding the most rigorous standards of service excellence.
- • Your contributions will have a direct and measurable impact on client retention rates, overall satisfaction scores, and revenue growth by ensuring that every single account receives exceptionally personalized and proactive support. You will be instrumental in transforming tentative trial users into loyal, long-term subscribers and nurturing satisfied clients into enthusiastic brand advocates who are eager to provide valuable referrals. Through a deep and empathetic understanding of each client's unique requirements and by effectively channeling their feedback to our product development teams, you will play a crucial role in shaping product direction and refining our offerings to better meet market demands.
- • Your adeptness at building profound trust, maintaining meticulously detailed client insights, and providing strategic, forward-thinking guidance will be key to strengthening partnerships that underpin sustainable business growth. In the context of fast-growing, innovative startups, your role will be indispensable in scaling the client experience effectively while preserving the essential personal touch that distinguishes exceptional companies in a competitive landscape.
- • **Core Responsibilities - Account Relationship Management & Client Success (35%):** You will own and meticulously manage the post-sale relationships for a portfolio of 20-30 client accounts concurrently. Serving as the primary point of contact, your focus will be on ensuring exceptionally high levels of client satisfaction and retention. This involves developing a deep, nuanced understanding of each client's specific business objectives, unique needs, preferred communication tone, and individual preferences. You will cultivate and maintain robust, trust-based relationships with vendors, contractors, and healthcare providers, acting as a strategic partner who understands their objectives and proactively offers tailored solutions. Regular check-ins, comprehensive business reviews, and strategic relationship-building touchpoints will be integral to your role, ensuring clients consistently derive immediate value and recognize a clear return on investment from our products or services. Your interactions will be characterized by a polished, warm, and professionally presentable demeanor, fostering strong client rapport.
- • **Core Responsibilities - Client Onboarding & Product Adoption (25%):** You will lead structured onboarding and re-onboarding processes designed to feel highly personalized and elite. This includes developing detailed onboarding plans, comprehensive playbooks, and standardized operating procedures (SOPs) to ensure a consistent and exceptional client experience. You will guide users through product activation and ensure seamless adoption, providing essential education and training on platform capabilities, features, and best practices. Onboarding new clients will involve providing clear, actionable guidance on how to leverage our solutions for maximum impact. Monitoring early adoption patterns and offering proactive support during these critical phases is paramount. Your goal is to ensure clients fully understand and effectively utilize product capabilities to achieve their desired outcomes.
- • **Core Responsibilities - Growth, Expansion & Revenue Optimization (20%):** You will continuously monitor and analyze client usage data to identify opportunities for both improvement and upselling. This involves identifying expansion opportunities such as upsells, cross-sells, and overall account growth. You will develop and execute targeted strategies to enhance user adoption and retention. Discreetly requesting referrals and testimonials from satisfied clients will be a key part of your growth strategy. You will also assist with referral generation programs and upsell motions as appropriate, running outreach campaigns that include prospect targeting and diligent follow-up tracking. Converting trial users into long-term subscribers through strategic, value-driven engagement is a primary objective, requiring you to track conversion metrics and adapt strategies to consistently improve success rates.
- • **Core Responsibilities - Client Advocacy & Cross-Functional Collaboration (15%):** You will act as the crucial internal voice of the client, effectively surfacing feedback and performance blockers to the relevant internal teams. This requires close collaboration with sales, product, engineering, and operations to address client needs promptly and efficiently. You will work in tandem with connector/partner success teams to ensure clients are aligned with ideal profiles and opportunities. Providing ongoing support, troubleshooting issues, and escalating concerns appropriately are essential functions. You will advocate for clients internally, ensuring their needs and insights influence product and process development decisions. Supporting events and community initiatives, such as founder dinners, networking events, and strategy planning sessions, will also be part of your role. Staying abreast of industry trends is vital for innovating and improving client engagement approaches.
- • **Core Responsibilities - Documentation, Reporting & Performance Tracking (5%):** You will meticulously track all account data, performance metrics, and interaction notes within our CRM systems, such as HubSpot and Salesforce. Maintaining detailed vendor/client insights, including their preferences, history, and relevant context, is critical. Capturing and documenting client feedback through NPS surveys and structured feedback loops will provide valuable insights. You will generate regular reports on account health, engagement metrics, and key performance indicators. Ensuring the accuracy of CRM data with extreme attention to detail in call notes and context tracking is non-negotiable. Documenting best practices, successful strategies, and lessons learned will contribute to team knowledge sharing and continuous improvement.
🎯 Requirements
- • Minimum of 1-2 years of experience in account management, customer success, client-facing roles, or B2B sales, with a preference for experience in SaaS, healthcare, construction tech, or other relationship-driven business environments.
- • Exceptional, flawless written and verbal English communication skills, characterized by a polished, professional, and articulate delivery.
- • Proven proficiency with CRM platforms such as HubSpot, Salesforce, or similar systems, including meticulous data entry and management.
- • Demonstrated ability to build, nurture, and maintain strong, trust-based relationships with a diverse range of client types and stakeholders.
- • Proven capability to effectively manage a concurrent portfolio of 20-30 client relationships while consistently delivering high-quality service and attention.
- • Outstanding organizational skills and an extreme attention to detail, particularly in managing CRM data, documenting call notes, and tracking client context.
- • Ability to present oneself in a polished, warm, and professionally presentable manner for high-touch client interactions, conveying confidence and competence.
- • A highly organized, self-managing, and proactive approach to client engagement, demonstrating initiative and autonomy.
- • Strong interpersonal skills, characterized by empathy, active listening, and cultural awareness, enabling effective communication with diverse individuals.
- • Adaptability and a receptiveness to feedback, with the ability to thrive in fast-paced, dynamic, and evolving environments.
- • Excellent analytical and problem-solving abilities, with a knack for conflict resolution and finding effective solutions.
- • Proven ability to work independently and effectively in remote, asynchronous work environments, demonstrating self-discipline and time management skills.
🏖️ Benefits
- • Competitive salary commensurate with experience and skills.
- • Fully remote work arrangement, offering the flexibility to work from anywhere.
- • Generous Paid Time Off (PTO) in accordance with company policy.
- • Direct mentorship opportunities with global industry leaders.
- • Access to continuous learning and development resources for professional growth.
- • Opportunities for global networking and collaboration with international teams.
- • Health Maintenance Organization (HMO) coverage after 3 months of employment for full-time employees in the Philippines.
Skills & Technologies
Remote
About Pearltalent
Pearltalent is a recruitment and talent acquisition firm specializing in connecting companies with top-tier professionals across various industries. They offer a comprehensive suite of services, including executive search, contingent staffing, and RPO (Recruitment Process Outsourcing) solutions. Their expertise lies in understanding specific client needs and sourcing candidates with the right skills, experience, and cultural fit. Pearltalent focuses on building long-term partnerships with both employers and job seekers, aiming to streamline the hiring process and ensure successful placements. They leverage technology and a deep understanding of the labor market to deliver efficient and effective talent solutions.
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