Account Manager, SMB - US

Perk.com Inc.

Job Overview

Location

Boston

Job Type

Full-time

Full Job Description

📋 Description

• As an Account Manager for SMB clients in the US market, you will drive customer satisfaction and growth by managing a portfolio of small and medium-sized businesses, ensuring they maximize value from Perk’s travel and spend management platform.
• Day to day, you will own customer relationships, conduct business reviews, identify upsell and cross-sell opportunities, leverage data analytics to inform strategy, and act as a key liaison between clients and internal teams to ensure smooth product adoption and issue resolution.
• Perk is a global leader in intelligent travel and spend management, trusted by over 10,000 companies, with a mission to eliminate shadow work and empower real impact through innovation, simplicity, and a people-first culture rooted in ownership, 7-star experiences, and teamwork.
• In this role, you will develop deep expertise in SaaS account management, sharpen your analytical and communication skills, and grow your ability to drive revenue and retention in a fast-paced, high-growth environment while building lasting customer partnerships.

🎯 Requirements

• Relevant account management or customer success experience
• Outstanding presentation and communication skills with ability to build deep relationships
• Great prioritization and time management skills
• Result-oriented mindset with customer satisfaction as top priority
• Great ability to analyze and translate data for customers
• Empathetic, honest, open, trustworthy, and team-oriented mindset

🏖️ Benefits

• Competitive compensation and equity ownership in Perk
• 20 vacation days and 12 public holidays per year
• Three medical plans with company contributions and HSA eligibility
• Dental, vision, and Wellhub gym subscription from start date
• Life and disability insurance from start date with voluntary buy-up options
• 401(k) plan with company matching contributions
• 12-16 weeks’ paid parental leave
• Up to 20 'Work from Anywhere' days per year
• Four-week fully paid sabbatical after 5 years
• Relocation support for moving to Perk hubs

Skills & Technologies

Spring

REST

Hybrid

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Perk.com Inc.

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About Perk.com Inc.

Perk.com Inc. operates a cloud-based employee rewards and recognition platform that lets employers allocate points redeemable for merchandise, gift cards and experiences. The SaaS product integrates with HRIS and collaboration tools to automate milestone and peer-to-peer awards, provide analytics on engagement, and manage global tax-compliant fulfillment. Founded in 2010 and headquartered in Austin, Texas, the company serves mid-market to Fortune 500 clients seeking to reduce turnover and reinforce culture through real-time recognition programs.

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