Account Manager, SME & Growth

Airwallex (UK) Limited

Job Overview

Location

HK - Hong Kong SAR

Job Type

Full-time

Full Job Description

📋 Description

• Join Airwallex, a leading global financial platform, as an Account Manager focused on the Small and Medium-sized Enterprise (SME) and Growth segments. In this pivotal role, you will be instrumental in fostering deep, lasting relationships with a dedicated portfolio of our valued SME customers. Your primary objective will be to drive growth through strategic upselling and cross-selling of Airwallex's comprehensive suite of financial solutions, ensuring our clients maximize the value they derive from our platform.
• As a technology-minded and Fintech enthusiast, you will immerse yourself in the intricacies of the Airwallex platform. This deep understanding will empower you to act as a trusted advisor, identifying complex business challenges faced by our clients and architecting tailored solutions that leverage our innovative products and services. You will be the bridge between our clients' evolving needs and Airwallex's cutting-edge capabilities, ensuring they are not just users, but strategic partners benefiting from our full potential.
• This role demands a proactive approach to client engagement. You will be responsible for becoming a true advocate for Airwallex, championing our brand and ensuring that each business account within your portfolio is not only aware of, but actively utilizing, the full spectrum of services we offer. This involves continuous education, proactive problem-solving, and demonstrating tangible value that contributes to their business success.
• Achieving ambitious revenue targets is a core component of this position. You will accomplish this by focusing on key input metrics that directly influence and drive the desired outputs. This requires a data-driven mindset, meticulous pipeline management, and a relentless pursuit of growth opportunities within your existing client base.
• Accurate forecasting and robust pipeline management are critical. You will meticulously maintain and update your pipeline within Salesforce, providing clear and reliable data that enables the business to understand performance, predict future outcomes, and strategically plan for growth. Your insights will be vital for the company's understanding of how, when, and what success you are driving.
• Collaboration is key to success at Airwallex. You will work cross-functionally with a diverse range of internal teams, including Sales, Product, Engineering, Marketing, Finance, and Strategy. By sharing valuable insights gleaned from your customer interactions, you will play a direct role in shaping the future roadmap of our products and services, ensuring Airwallex remains at the forefront of financial innovation.
• This role is ideal for a self-starter who thrives in a fast-paced, dynamic environment. You will be empowered to take ownership of your portfolio, driving initiatives and making decisions that have a direct impact on both client success and Airwallex's growth trajectory. Your ability to simplify complexity and communicate effectively with stakeholders at all levels, both internally and externally, will be paramount.
• We are looking for individuals who possess a founder-like energy, a passion for building, and a desire to make a real impact. If you are motivated by accelerated learning, true ownership, and the opportunity to tackle high-visibility, complex problems with exceptional teammates, then Airwallex is the place for you. You will be at the heart of building the future of global banking and financial services, contributing to a company that is valued at US$8 billion and backed by world-leading investors.
• Your day-to-day will involve proactive outreach, strategic account planning, identifying expansion opportunities, conducting business reviews, and collaborating with internal specialists to deliver bespoke solutions. You will be expected to stay abreast of market trends and competitor activities to better position Airwallex's offerings and provide strategic guidance to your clients.
• Ultimately, this role is about more than just managing accounts; it's about building partnerships, driving mutual growth, and contributing to the global expansion of a truly innovative financial technology company. You will be empowered to leverage your expertise, creativity, and drive to help businesses around the world unlock their full potential through seamless and efficient global financial operations.

🎯 Requirements

• Minimum of 3+ years of B2B experience in account management or sales, specifically focused on managing and growing technology or Fintech SME accounts.
• Proven track record of achieving revenue targets and driving growth within a portfolio of clients.
• Experience in complex sales cycles, with demonstrated comfort in selling to C-level executives.
• Strong technical aptitude and understanding, with prior experience in API B2B sales or account management within a similar organization being highly advantageous.
• Exceptional verbal and written communication skills in English, with the ability to articulate complex concepts clearly and persuasively to diverse audiences.
• Demonstrated ability to build and nurture strong, collaborative relationships with both internal stakeholders and external clients.
• A proactive problem-solver with a curious mindset, capable of simplifying complexity and identifying creative solutions.

🏖️ Benefits

• Opportunity to work with a leading global payments and financial platform, serving over 200,000 businesses worldwide.
• Be part of a fast-growing, innovative Fintech company backed by world-leading investors and valued at US$8 billion.
• Accelerated learning and career growth opportunities in a dynamic, high-visibility environment.
• Competitive salary and performance-based incentives.
• Collaborative and inclusive work culture that values diversity and encourages ownership.

Skills & Technologies

Onsite

Degree Required

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Airwallex (UK) Limited

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About Airwallex (UK) Limited

Airwallex is a global financial technology company providing cross-border payment and banking infrastructure for businesses. It offers multi-currency accounts, foreign exchange, card issuing, expense management, and embedded finance APIs. Founded in Melbourne in 2015, the company serves enterprises and SMEs across Asia-Pacific, Europe, and the Americas, operating under licenses in multiple jurisdictions and processing billions in annualized transaction volume.

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